Associate Project Manager, Client Services

🕒 February 25

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C Space

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

C Space is a global customer insight, strategy and innovation agency that operates online insight communities to help brands understand customers, co-create products and improve customer experience. They combine qualitative and quantitative research, data analytics, behavioral science, UX research and facilitation of ongoing communipanels to inform brand positioning, product development, communications testing and experience design. Since joining Escalent Group they’ve expanded into a larger team of researchers, data scientists, moderators, creatives and developers serving enterprise clients.

📋 Description

• Partner with the Communities Delivery leadership team to staff client account teams. • Solve staffing challenges across all client accounts, ensuring optimal allocation for clients, teams, and individuals. • Align staffing with revenue goals, margin improvement strategies, and growth priorities (for both clients and individuals). • Collaborate with the Growth team to plan staffing for new opportunities. • Connect the dots between team communication and data, proactively anticipating next steps. • Lead daily conversations with employees and leaders about staffing, career aspirations, skill sets, and feedback. • Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail. • Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness. • Build a broad understanding of C Spaces departments, work products, and ways of working. • Handle confidential information with discretion. • Support other strategic initiatives as defined by the Head of Client Services and Communities Delivery leadership. • Oversee freelancer assignments, track budgets, and evaluate performance. • Serve as a client-facing strategic partner to Account Leads, managing day-to-day operations as the person who keeps the trains on schedule. • Oversee team coordination and resource allocation for client projects, ensuring profitability and high-quality delivery. • Develop and manage project timelines and budgets. • Support management of account scope and project pricing. • Coordinate onboarding for new team members, including access to resources and training on workflows. • Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines. • Identify efficiencies and opportunities for improvement in how the team collaborates internally and with other parts of the business (including client teams, sales, and operational partners).

🎯 Requirements

• 1-3 years of experience in project management, program management, or executive support within a professional services environment. • Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation. • Skilled at capturing comprehensive, actionable notes from live conversations. • Strong verbal and written communication skillsclear, confident, and adaptable for different audiences, both internal and external. • Ability to shift tone across contexts: casual, client-facing, and company-wide. • High-touch communicator who provides timely, detailed updates and follows up consistently. • Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint. • Ability to multitask and manage competing priorities across the business, make informed trade-offs, and communicate decisions effectively. • Energized by problem-solving, whether small tasks or large-scale staffing changes and process improvements. • Ability to prioritize and re-prioritize a running list of to-dos and next steps while making informed trade-offs. • Experience with project management or resource management software is beneficial but not required; willingness to learn is key. • Openness to exploring, testing, and encouraging adoption of new technologies and systems.

🏖️ Benefits

• Medical, Dental, and Vision Insurance large national carriers (domestic partner coverage included) • 401(k) with Company Match no vesting period; bi-weekly contributions • Flexible PTO encouraged to take at least 3 weeks of true vacation time • Paid Parental Leave • 12 Paid Company Holidays • Hybrid/Virtual Work virtual-first workforce with employees in most states