Senior SAP EWM Support Consultant

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🖥️ SAP Consultant

👻 Ghost score 10%

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C5MI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💼 Consulting

🏢 Enterprise

📦 Logistics

Consulting • Enterprise • Logistics

C5MI is a supply‑chain transformation and systems implementation firm that operationalizes SAP enterprise systems for real‑time execution. The company focuses on implementing and sustaining SAP S/4HANA, SAP EWM (Extended Warehouse Management), and SAP TM (Transportation Management), and builds end‑to‑end solutions that connect digital core systems to Industry 4. 0 technologies (digital manufacturing, AMRs/AGVs, RFID, digital twins) and AI/automation to improve visibility, adaptability, predictability and autonomy across warehouses and distribution networks. C5MI offers program and project management, an Automation Center of Excellence, federal contract support, and cloud/partner integrations (Google Vertex AI, UiPath AI Center, Zebra RFID, Kinexon, etc. ) to drive supply chain resilience, operational clarity, and execution at scale.

📋 Description

• Serve as the subject matter expert for SAP Extended Warehouse Management (EWM) post-go-live support • Lead hypercare initiatives following SAP EWM implementations • Own the EWM support workstream for assigned clients, including ticket prioritization, service level performance, and status reporting • Escalate complex, high-impact, and cross-module support issues and lead root cause analysis for critical incidents • Provide technical leadership, coaching, and mentorship to EWM Support Consultants I, II, and III • Design and oversee configuration of enhancements and permanent fixes, partnering with development teams on custom solutions • Track system performance, identify bottlenecks, and drive continuous improvement to increase system stability • Develop and improve support procedures, troubleshooting standards, and EWM documentation • Educate users on EWM workflows, business processes, and reporting metrics; conduct training sessions for end users and client personnel • Collaborate with client leadership, development teams, project managers, and stakeholders • Oversee software updates and security patches • Travel up to 25-50% to client sites for onsite go-live and hypercare support • Participate in quality assurance activities and protect sensitive information according to security policies • Perform other related tasks assigned by the direct supervisor

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 5-7 years of relevant experience, including hands-on SAP EWM configuration and troubleshooting, OR 7-10 years of relevant experience without a bachelor’s degree • Background or education in logistics, distribution, MIS, IT, or a related field • SAP EWM certification required; if not currently certified, must obtain certification within 6 months of hire • Deep knowledge of SAP logistics modules and the software development life cycle (SDLC) • Proven ability to train and mentor team members and client users • Excellent organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously and prioritize urgent issues effectively • Clear and professional communication skills, with the ability to explain technical concepts to non-technical users • Strong problem-solving and troubleshooting skills, with a meticulous approach to system configuration and issue resolution • Must be able to obtain and maintain an active government clearance (requires U.S. citizenship) • Nice to have: Experience on multiple full-lifecycle SAP EWM implementations, including embedded or decentralized EWM on S/4HANA • Nice to have: Experience with advanced EWM capabilities such as Material Flow System (MFS), labor management, or yard management • Nice to have: Ability to read and debug ABAP code • Nice to have: Experience working with the Department of Defense or another federal agency

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Life coverage • Long-term disability coverage • 401(k) plan • Bonus opportunities • Paid holidays • Paid time off • Personal development support