ServiceNow Business Data Analyst

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $90.3k - $189.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📉 Data Analyst

👻 Ghost score 0%

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🎖️ Defense

🏛️ Government

🔒 Cybersecurity

🔥 Funding within the last year

💰 $500M Post-IPO Debt on 2026-02

Defense • Government • Cybersecurity

CACI International Inc is a U. S. -based government contractor that provides technologies and professional services to national security, defense, and federal civilian customers. CACI delivers solutions across cyber and digital operations, enterprise IT modernization, electronic warfare, counter-unmanned systems (C-UxS), space and optical communications, agile DevSecOps software development, and mission engineering and logistics support. The company positions itself as a large prime contractor that uses advanced software, analytics, sensing, and hardware to detect and counter evolving threats and modernize government technology architectures.

📋 Description

• Serve as the primary liaison between business stakeholders and the ServiceNow development team to define, document, and validate requirements • Elicit and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations • Analyze, model, and map business processes to ServiceNow workflows to improve automation and efficiency • Support the design of dashboards, KPIs, and performance analytics for executive and operational reporting • Perform data validation, cleansing, and transformation activities to ensure accuracy and integrity of ServiceNow data • Assist with testing, UAT coordination, and change-management documentation • Develop user stories, acceptance criteria, and test scripts within Agile or SAFe frameworks • Support compliance with federal data governance, security, and accessibility standards • Provide ongoing support for process optimization, training, and knowledge transfer

🎯 Requirements

• Ability to obtain EOD • Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or related field • 10+ years of experience in business analysis or systems analysis, including 3+ years supporting ServiceNow implementations • Demonstrated understanding of ITIL and ITSM processes and how they map to ServiceNow modules • Experience working with ServiceNow Reporting, Performance Analytics, and CMDB data structures • Proficiency in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL) • Excellent communication, documentation, and stakeholder-engagement skills within federal environments • Strong analytical mindset with ability to interpret and communicate technical data insights to non-technical audiences • ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA) desired • Experience with ServiceNow ITAM, ITOM, or HRSD modules desired • Working knowledge of Agile or SAFe frameworks and Jira or Azure DevOps desired • Familiarity with federal data standards, Section 508 compliance, and FISMA/FedRAMP environments desired

🏖️ Benefits

• Flexible time off benefit • Robust learning resources • Healthcare benefits • Wellness benefits • Financial benefits • Retirement benefits • Family support benefits • Continuing education benefits • Time off benefits • Competitive compensation