Customer Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cala Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Cala Health is a company specializing in developing non-invasive wearable medical devices for treating action hand tremors, particularly in individuals with essential tremor and Parkinson’s disease. Their flagship product, the Cala kIQ™ System, is FDA-cleared and utilizes TAPS (Transcutaneous Afferent Patterned Stimulation) Therapy to provide effective tremor relief. The company offers comprehensive support for therapy adoption, including a patient portal for therapy data insights and resources for providers. Cala kIQ™ is covered by Medicare and the VA, facilitating access for qualifying patients. Cala Health focuses on empowering individuals with tremor through innovative and personalized therapeutic solutions.

📋 Description

• Establish and maintain superior relationships with patients • Act as a knowledgeable company representative when interacting with potential patients/customers and existing, new and potential clinicians • Develop and maintain superior knowledge of company products and their use • Maintain awareness of internal activities and developments in clinical studies, product development, quality, operations and sales • Provide product support to patients, study participants, clinicians and staff • Accurately and promptly document required interactions and escalate cases as required • Provide product training to patients and study participants • Act as a subject matter expert and training resource for internal customers and the Customer Care team • Educate customers about product features and benefits • Act as a patient advocate, voice of the customer and resource for internal customers requiring patient feedback • Support new and emerging business models • Collaborate with marketing, product development and sales to develop and refine messaging • Support Territory Managers as needed

🎯 Requirements

• Bachelor’s degree or higher required • 3+ years medical device experience or healthcare experience including direct customer interaction • Demonstrated track record of outstanding customer focus • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams • Proficiency with customer relationship management (CRM) software and other relevant tools • Proven problem-solving skills • Applicants must be authorized to work in the United States on a full-time basis, or eligible for work authorization through a sponsorship path that Cala Health is able to support

🏖️ Benefits

• Tools, training and mentoring to succeed • Remote work arrangement