Manager, Sales Operations

🕒 June 19

🇺🇸 United States – Remote

💵 $100k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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Cala Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Cala Health is a company specializing in developing non-invasive wearable medical devices for treating action hand tremors, particularly in individuals with essential tremor and Parkinson’s disease. Their flagship product, the Cala kIQ™ System, is FDA-cleared and utilizes TAPS (Transcutaneous Afferent Patterned Stimulation) Therapy to provide effective tremor relief. The company offers comprehensive support for therapy adoption, including a patient portal for therapy data insights and resources for providers. Cala kIQ™ is covered by Medicare and the VA, facilitating access for qualifying patients. Cala Health focuses on empowering individuals with tremor through innovative and personalized therapeutic solutions.

📋 Description

• Responsible for providing critical Sales Operations and Commercial Project Management leadership to support strategic planning, decision-making, and execution. • Work closely with the VP, Sales and Therapy Success to strategize, plan, and provide timely solutions to support the commercial teams • Partner with leadership to ensure consistency, accuracy, and strategic alignment of deliverables • Collaborate with leadership to identify administrative processes and scalable solutions to support an expanding team • Create and deliver presentations • Represent leadership as needed in various forums, ensuring knowledge and assessment of topic as a key stakeholder and provide detailed updates of functional needs for follow-up • Analyze historical data and pipeline activity to project future revenue • Leverage market specific data to drive strategic business decisions that support the scaling of the Sales team • Identify key market opportunities through ongoing assessment of available data and emerging marketplace trends • Refine and adapt Sales processes for consistency and efficiency as the commercial organization scales • Review existing Sales infrastructure and administrative processes to proactively identify and bridge operational gaps • Lead the planning, template design, data aggregation and execution of Quarterly Business Reviews with leadership • Lead the annual incentive compensation plan lifecycle, overseeing assessment, strategic alignment and rollout • Drive alignment and execution for the annual and quarterly quota-setting processes • Manage end-to-end compensation planning, reconciliation, approvals, and reporting • Foster a collaborative and innovative culture within the Sales team • Partner with counterparts to identify and implement robust Sales reporting and analytics • Work closely with Sales leadership to understand business goals and information needs • Translate business requirements into data-driven insights, actionable recommendations, and strategic initiatives • Align cross-functional projects with Sales objectives to ensure seamless execution • Ensure seamless integration of data across key platforms (SFDC + Business Insights) to deliver actionable dashboards for the Sales team • Define and implement processes to ensure the delivery of timely, accurate, and actionable Sales data and insights • Lead efforts to identify key performance indicators (KPIs) for Sales and establish benchmarks for decision support • Collaborate cross-functionally to manage, maintain, and drive consistent processes for customer data management • Provide direction on the selection, implementation and utilization of Sales tools and technologies • Identify and implement efficient methods for sharing information with the Sales team • Train Sales team on the use of key tools and platforms • Develop and analyze account level data to create actionable reports and dashboards

🎯 Requirements

• Bachelor's degree in Business, Finance, Analytics, or related field • At least 4 years of relevant experience in Sales Operations • Strong commercial business analysis, data analysis, and project management experience within the MedTech industry • Strong analytical, problem-solving, communication, and interpersonal skills • Proven experience optimizing Sales processes, commercial operations, data analysis techniques, data driven decision support and business intelligence • Demonstrated ability to lead, influence and collaborate effectively with stakeholders and commercial teams at all levels • Excellent written and verbal communication and interpersonal skills, with the ability to translate data into level specific narratives • Exceptional organizational, administrative and project management skills

🏖️ Benefits

• Cala Health believes our success is based on diversity of people, teams and thinking. • We offer all employees the tools, training and mentoring they need to succeed.