Operations Manager

🕒 September 9

🦀 Maryland, Pennsylvania, +2 more states – Remote

🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mobile Communications America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Mobile Communications America is a trusted provider of wireless communication technologies, specializing in advanced voice, data, and security solutions. They offer a comprehensive range of products and services including two-way radios, mobile video systems, data solutions, video surveillance, and integrated security systems. With a service-first approach, MCA ensures clients receive tailored solutions designed to enhance safety, operational efficiency, and productivity for diverse industries, including public safety, education, healthcare, and logistics.

📋 Description

• Oversee day-to-day operations across multiple states • Ensure timely, accurate, and efficient service delivery and customer operational support • Lead, coach, and develop team members • Drive performance, operational excellence, and professional growth • Identify operational gaps and implement scalable solutions • Standardize best practices across the region • Monitor, analyze, and manage KPIs • Improve service quality, operational efficiency, and overall performance • Partner with Sales, Service, Finance, and other cross-functional teams • Support customer needs and resolve escalations • Streamline end-to-end workflows • Allocate and utilize labor, budget, and operational resources • Collaborate with other Regional Operations Managers on regional and company-wide initiatives • Perform additional responsibilities and special projects as needed • Manage direct reports

🎯 Requirements

• 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment • Direct experience overseeing and leading teams in service dispatching, inventory management, shipping and receiving, purchasing, and order management • Demonstrated success in change management, process improvement, and team development • Strong analytical and business acumen • Ability to interpret data, manage KPIs, and translate insights into actionable strategies • Experience in telecommunications, wireless communications, or related industries strongly preferred • Proficiency with operational systems and reporting tools • Experience with Ormandy and Tableau is a plus • Exceptional communication and presentation skills • Ability to influence and collaborate at all levels of the organization • Highly organized, with the ability to prioritize multiple initiatives • Bachelor's degree preferred; equivalent experience considered • Willingness to travel as needed • Ability to work in indoor and outdoor conditions, including construction environments

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401K • PTO • Holiday Pay • Education Incentives • Company vehicle provided for business-related travel • Equal Opportunity workplace • Affirmative Action employer • Reasonable accommodations for individuals with disabilities