Support Services Specialist

Job not on LinkedIn

🕒 September 3

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cantata Health Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cantata Health Solutions is challenging the convention of complexity and transforming care for Behavioral Health and Human Services with Arize, an innovative EHR solution designed to simplify work and eliminate the frustrations of outdated systems. Developed by experts driven by empathy with deep industry experience, Arize puts you in control—with tools that can run right out of the box, or can be easily configured to adapt to providers’ work. With integrated features like built-in telehealth, full mobile functionality, and real-time team collaboration, Arize eases workloads and empowers providers to elevate care to improve lives.

📋 Description

• Screen, diagnose, research, and resolve end-user issues related to software applications, systems, devices, user access, and hardware • Analyze and troubleshoot application configuration, functionality, and moderately complex technical problems • Provide support through telephone, online, and email channels • Collaborate with senior support staff to ensure timely and comprehensive problem resolution • Serve as a subject-matter resource for Customer Support Specialists • Expand knowledge of front-end and back-end system functionality • Respond to incoming calls, emails, and online requests for application, hardware, software, and network support • Guide end-users through issue resolution and help them achieve desired outcomes • Seek assistance from senior or more experienced application and technical support team members as needed • Accurately document, track, and monitor all service requests • Maintain courteous and result-oriented customer service • Participate in an on-call rotation • Perform other duties and projects as assigned

🎯 Requirements

• Associate's degree in Business, Computer Science, or other closely related fields • 1 year directly related experience providing application support on an EHR, or 3 years of professional work experience in application or technical support • Strong troubleshooting skills • Excellent understanding of network, server, and desktop administration fundamentals, including installations, upgrades, techniques, tools, and equipment • Ability to understand and apply customer service techniques to address issues with PC-based tools and products • Effective, solutions-focused customer support skills • Exceptional interpersonal and team building skills • Effective organization and time management skills • Demonstrated ability to handle multiple requests at once • Ability to work independently and within a team environment • Participation in an on-call rotation • Preferred: Bachelor's degree in computer science, computer programming, computer information systems, database administration, or closely related field • Preferred: Certifications in IT-related fields • Professional work experience in healthcare industry, medical billing, or accounting highly preferred • An alternative combination of education, credentials and experience may be substituted for education

🏖️ Benefits

• Fully Remote Workforce • Flexible work arrangements and a schedule that works for you • Medical, dental, and vision insurance • 401(k) with match • Legal benefits • Short-term and long-term disability coverage • Life insurance • Paid time off • Employee recognition points and rewards • Financial incentives through company success • Referral incentives • Performance-based bonuses