Member Services Representative

🔥 13 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $16 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Capital Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

⚕️ Healthcare Insurance

💸 Finance

👥 B2C

Healthcare Insurance • Finance • B2C

Capital Blue Cross is a health insurance company that offers a range of health plans for individuals, families, and employers. They serve customers in Central Pennsylvania and the Lehigh Valley, focusing on providing health coverage services such as Medicare plans, student health plans, and resources for managing medical care. Capital Blue Cross positions itself as a partner in health, emphasizing support for members' overall wellness and preventive health measures.

📋 Description

• Manage telephone, electronic, and face-to-face interactions professionally and efficiently • Present and discuss the products and services accurately to customers • Focus on customer retention through first call resolution of concerns • Maintain positive relationships with customers and take responsibility for their needs • Support sales representatives by conducting educational meetings when business needs permit • Complete ongoing training to stay updated on products and policies • Recognize and alert supervisors of trends in customer calls

🎯 Requirements

• 1 year of customer service experience • Basic reading and arithmetic skills • Above average verbal and written communication skills • Demonstrated competency in computer programs such as Microsoft Office and internet browsers • Bi-lingual (Spanish) a plus • License to sell (a plus, may be required for advanced positions)

🏖️ Benefits

• Medical, Dental & Vision coverage • Retirement Plan • Paid Time Off • Holidays • Volunteer time off • Incentive Plan • Tuition Reimbursement • Comprehensive benefits packaging