Network Technician, System Administrator (T2)

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🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

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Caperion Computing Solutions LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

B2B

Caperion Computing Solutions LLC is an IT support and services company that provides end-to-end technology solutions for small businesses. The company manages day-to-day IT components within networks and develops and integrates reliable cloud and on-premise solutions for stable and dependable IT infrastructures.

📋 Description

• Provide remote help-desk and Tier 2 escalation support for end users and customers • Install, configure, and troubleshoot desktop, server, and network hardware • Build, monitor, and maintain client environments across on-premise, cloud, and hybrid infrastructure • Configure and maintain secure connectivity across multiple sites, hosting environments, and remote staff • Monitor and service backups, security systems, and other critical services • Work on environment, connectivity, and cybersecurity design projects • Write scripts to automate repetitive work and reduce errors • Create training materials and lead training sessions on new procedures and technologies • Provide end-user training on equipment and applications • Complete assigned research and project work • Communicate with clients and teammates by phone and email • Follow up after job completion to confirm client satisfaction • Document every call, email, and service request in the ticketing system • Participate in the after-hours emergency phone rotation as needed • Support disaster scenarios and planned projects outside normal hours • Back up lower-tier staff as needed • Work with the same clients, tickets, and escalation path as US-based engineers

🎯 Requirements

• Professional English fluency, written and spoken • Strong networking fundamentals: subnetting, routing, NAT, and network design • Windows Server (2012–2025+), Active Directory, and Group Policy • Microsoft 365 and Azure/Entra administration • Experience with firewalls, routers, managed switches, and VLANs • Windows desktop OS (10/11) and common business applications • Command line and PowerShell scripting • Virtualization with VMware and Hyper-V • Solid grasp of modern security concepts across IT disciplines • Reliable high-speed internet and a suitable remote work environment • Four-year degree or equivalent technical training and demonstrated experience • Minimum 3–5 years working in similar roles, ideally at an MSP • Ongoing continuing education with annual education and certification benchmarks • Strongly preferred: MSP tooling experience including PSA/ticketing, RMM, and multi-tenant platforms (ConnectWise and Automate) • Strongly preferred: AWS administration • Strongly preferred: macOS support experience • Strongly preferred: Multi-WAN, wireless, and failover troubleshooting • Strongly preferred: IP telephony • Strongly preferred: Backup and disaster recovery platforms • Strongly preferred: Power BI • Attention to detail, organization, logical thinking, and calmness under deadlines • Ability to explain complex technical concepts to non-technical people without condescension • Reliable attendance and follow-through • Desire to grow professionally • Technical certifications such as CompTIA, Microsoft, Cisco, or ITIL are strongly preferred

🏖️ Benefits

• Salary package, Vacation, etc, as discussed with agency • Annual education and certification benchmarks supported with time and funding • Remote work arrangement • Opportunity for professional growth and advancement • Participation in a supportive nearshore and US peer team