Senior Manager, Technical Writing

🕒 May 9

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $149k - $170k / year

⏰ Full Time

🟠 Senior

🔏 Technical Writer

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Lead, mentor, and grow a team of technical writers • Conduct regular 1-on-1s, provide actionable feedback, and support career development • Define the documentation vision, including tool selection, style guides, and information architecture • Act as the primary bridge between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle • Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality • Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation • Review documentation for consistency across processes through application of standards and style guides • Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines) • Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership • Create technical documentation for APIs, SDKs and integrations • Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions • Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) • Conduct in-depth interviews with subject matter experts to fully understand the architecture or products • Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation • Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization • Develop Content that drives searchability for SEO and LLM optimization • Maintain and continuously update content management system(s) of documentation

🎯 Requirements

• Bachelor’s degree or military experience • At least 10 years of experience writing technical documentation for software solutions • At least 4 years of people management experience • At least 3 years of experience with Markdown and Git • 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence • Experience writing technical documentation for data security software • Skilled at transforming deeply technical content into clear, useful customer-focused materials • Ability to collaborate with developers to translate their content into easily understood documentation • Experience writing in an Agile software development process • Strong understanding of data management technologies and processes • 3+ years of experience with SDLC • 3+ years of experience in software development • 1+ year experience in a financial services industry • 3+ years experience working in an Agile environment

🏖️ Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being