Strategic Account Manager – Health Plans

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carda Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 Pre Seed Round on 2020-04

Healthcare • Healthcare Insurance • Wellness

Carda Health is a virtual healthcare company focused on providing at-home cardiopulmonary rehabilitation for individuals with lung and heart diseases. Recognizing that many patients miss out on life-saving care, Carda Health delivers evidence-based, high-standard care directly to patients' homes. Patients are supported by a team of world-class providers, including doctors, nurse practitioners, and clinical exercise physiologists, who personalize rehabilitation plans to meet individual needs. Carda Health offers live interaction and monitoring, using tools sent directly to patients' homes. The service is highly rated by users, with significant improvements reported in health metrics and quality of life after just 12 weeks of participation.

📋 Description

• Own Carda's most important client relationships after contract signing • Serve as executive-facing lead for a portfolio of Health Plans • Prove Carda's value and deliver against contract expectations • Manage day-to-day executive relationships across clinical, network, care management, and Stars stakeholders • Run monthly performance reviews, quarterly business reviews, and annual value summaries • Track referral and enrollment volume, conversion, engagement, and completion against contract expectations • Identify expansion opportunities across markets, member populations, product lines, sites, service lines, and initiatives • Build relationships with executive sponsors and serve as the primary point of contact for Health Plans • Communicate client strategy and execution ideas to senior leadership • Represent the Payer Vertical internally and prioritize partner-driven initiatives • Lead QBRs and executive check-ins focused on performance • Own partner escalations and coordinate cross-functional resolution • Query internal databases and reporting tools to produce aggregate outcome analyses • Build ROI and impact narratives for health plans and health systems • Partner with Clinical and Analytics on case studies and reference stories • Drive expansion revenue and collaborate on account planning and joint expansion pursuits • Lead renewal strategy and pricing conversations with Finance • Coordinate implementation of new initiatives, including data feeds, SFTP/referral workflows, and reporting changes • Maintain partner performance scorecards against contracted terms and SLAs • Prepare renewals 6–9 months in advance with documented value summaries • Keep Salesforce account records, health scores, and renewal dates current

🎯 Requirements

• 3+ years in customer success, account management, or client partnerships • 2+ years managing enterprise-level accounts • Ability to plan, deliver, and report back to senior leadership with very little to no assistance • Direct experience managing a health plan relationship, specifically Medicare Advantage • Comfort pulling and analyzing data independently and turning it into executive-ready narratives • Familiarity with Salesforce, Google Docs, Canva, and Sage • Track record of owning renewals and driving measurable expansion revenue • Ability to move quickly and complete projects faster than peers while maintaining best-in-class quality • Cross-functional collaboration with Sales to identify opportunities and create expansion plans within each client • Executive presence, including leading a QBR with a plan CMO or health system CFO • Working knowledge of Star Ratings, HEDIS, total cost of care, and Medicare Advantage care management • Analytical ability with a proven track record of efficiently obtaining information, diagnosing issues, and identifying business opportunities • Preferred: experience in digital health, value-based care, or a cardiology/chronic condition program • Preferred: experience working with major national health plans

🏖️ Benefits

• Travel to client sites • Expansion revenue opportunities and performance-based compensation are not explicitly stated as employee benefits