Medical Receptionist

🕒 July 14

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CareHarmony

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $15M Series A on 2022-08

Healthcare • Consulting • Logistics

CareHarmony is a healthcare company that focuses on providing personalized, coordinated care to patients through a range of preventative care programs. It specializes in chronic care management, annual wellness visits, and transitional care management. The company aims to enhance patient care journeys by leveraging population health experts, data scientists, and healthcare providers, including nurses. CareHarmony's solutions are designed to help healthcare providers drive success in value-based care programs, with no upfront investment needed from partners. By utilizing CareBlocks™, CareHarmony enables care delivery that is personalized and adaptable to each patient's unique needs, improving patient outcomes while reducing wasteful utilization.

📋 Description

• Handle all inbound calls to the organization, determine their purpose, screen them, and direct them to the appropriate department or team member • Route messages and escalations to the appropriate department or team member • Schedule and reschedule appointments as needed • Perform administrative and clerical support tasks • Provide primary support for incoming calls and resolve minor inbound concerns

🎯 Requirements

• Minimum of one (1) year of experience in a Customer Support, Administrative, Healthcare Reception, Provider Office, or Patient Relations role • Excellent written and verbal communication skills • Excellent interpersonal and customer service skills • Positive, uplifting personality with ability to handle and deescalate escalations • Basic understanding of administrative and clerical procedures • Fundamental experience with Microsoft Office Suite or related software • Must be located in Central or Eastern Time Zones • Must maintain a professional remote work environment (room with a door) without distractions • Must fulfill the internet requirement to company standards

🏖️ Benefits

• Hardware provided • Remote work arrangement • Professional work environment with room and no-distraction requirements