Clinical Liaison

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🗽 New York – Remote

🗽 New York – Remote

💵 $88k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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CareDx, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

<CareDx, Inc. > CareDx, Inc. is a healthcare-focused company that develops diagnostic tests, laboratory services, and digital solutions specifically for transplant patients and providers. Its offerings include cell-free DNA tests (AlloSure) for monitoring organ injury, HLA typing products for matching, transplant lab services, digital patient management apps and EMR integrations, and pharma services to support clinical development. CareDx serves transplant centers, clinicians, patients, and biopharma partners to improve organ transplant outcomes across kidney, heart, and lung care.

📋 Description

• Provide patient management support for CareDx’s transplant offerings, primarily laboratory tests • Work with transplant center staff as a Clinical Educator to streamline workflows and integrate CareDx transplant services • Liaise between customers and cross-functional internal teams to ensure timely, successful delivery of CareDx solutions • Respond to and resolve external requests involving customer order entry, results, reporting, and reimbursement • Coordinate blood draw logistics with patients and ensure compliant orders are received • Lead operational efficiency exercises and identify ordering process improvements • Coordinate timely sample processing and customer inquiries • Maintain compliance with CareDx SOPs and applicable HIPAA, CLIA, FDA, and other regulations • Travel within the assigned geography to key accounts for business reviews and product updates • Perform other duties as assigned

🎯 Requirements

• RN degree is required • 5 plus years Transplant experience preferred • Certified Clinical Transplant Coordinator (CCTC) preferred • 25 - 30% Field Travel within assigned geography • Ability to thrive both independently and in a team environment • Proficiency in reporting and data analytic tools like Excel, Salesforce.com • Strong verbal and written communication skills • Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships • Proven experience in managing customer expectations and product development updates

🏖️ Benefits

• Competitive base salary and incentive compensation • Health and welfare benefits, including a gym reimbursement program • 401(k) savings plan match • Employee Stock Purchase Plan • Pre-tax commuter benefits • Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow • Additional benefits detailed on the CareDx careers page

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