Customer Service Partner

Job not on LinkedIn

🔥 13 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Post-IPO Equity on 2018-04

Banking • Finance • Insurance

Allianz is a global insurance and asset management company that provides a wide range of financial products and services. The company emphasizes the importance of teamwork, honesty, and genuine interactions, fostering a culture of collaboration among employees. Allianz is dedicated to delivering high-quality assurance services and engaging with customers through open discussions and valuable insights from industry experts.

📋 Description

• Answer customer requests over the phone or email on various topics across all core functions with a sense of urgency • Work closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners • Manage a large portfolio of policies • Communicate with the Direct Sales Force and broker partners regarding policy renewal changes, policy construction, and policy distribution • Manage collection of past-due invoices and other policy items for the assigned portfolio • Identify process improvements based on client issues and concerns that directly impact retention and new business production • Support implementation of Voice of the Customer initiatives in the region

🎯 Requirements

• Bachelor’s Degree preferred • 1-2 years of Customer service or administrative experience • Spanish speaking is a plus • Highly computer literate with proficiency in Word, Excel and similar software • Exceptional internal & external client service mentality • Excellent trouble shooting skills • Ability to assimilate and apply information from multiple functions • Excellent written and verbal communication skills • Excellent technical and analytical skills • Proven ability to manage multiple work functions in a high volume setting • Self motivated & team player • Strong people skills and ability to manage external customers including broker partners and internal agents • High level of organization • High level of computer literacy with an ability to quickly acclimate to new systems • Prior customer service experience • Basic awareness of Artificial Intelligence technologies and enthusiasm for learning and integrating AI into everyday business processes • Knowledge of Generative Artificial Intelligence (GenAI/AI), Data Analysis, Microsoft Copilot, and ChatGPT

🏖️ Benefits

• Competitive compensation • Annual bonus eligibility and/or commission structure opportunities • 401(k) discretionary match of up to 6% • Flexible work schedules • Health and wellness benefits • Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off • Tuition Reimbursement • Family care resources, including fertility and adoption benefits