Account Manager

Job not on LinkedIn

🕒 4 days ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $74.5k - $110.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Minor Hotels Europe and Americas

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

👥 B2C

🏨 Hospitality

✈️ Travel

💰 Post-IPO Equity on 2018-05

B2C • Hospitality • Travel

Minor Hotels Europe and Americas is a hospitality company that operates a diverse portfolio of hotels and resorts across Europe and the Americas. The company focuses on delivering exceptional guest experiences through high-quality service and unique accommodations, catering to both leisure and business travelers.

📋 Description

• Deliver high-quality customer service to drive retention and strengthen client relationships. • Perform both proactive and reactive servicing tasks aligned with the Group's Customer Service (CS) model. • Act as a second-level expert for escalated servicing tasks, including policy wording clarifications and claims resolution. • Collaborate with external broker and key internal teams, including Risk, Claims, and Policy Administration, to ensure alignment and support business objectives. • Lead the execution of the policy renewal journey, including preparing renewal quotes and restructuring policies in accordance with Group Commercial Rules and Commercial Underwriting guidelines. • Engage with customers in the renewal process, including price negotiation and collecting key updates. • Collaborate with Credit and Commercial Underwriting (CUW) teams on high-risk policy management, ensuring seamless execution of recommendations and effective customer communication. • Ensure compliance with all internal and external regulatory standards. • Implement account management plans based on the target service model: Achieve business targets related to retention, pricing, and compliance through effective account management and customer engagement strategies.

🎯 Requirements

• Bachelor's degree in a related field. • 2-4 years of experience in account management, underwriting, or a related sales/service environment. • Knowledge of the credit insurance market, including brokers and competitors. • Strong ability to manage a high volume of clients while maintaining strong relationships. • Problem-solving skills with a strategic, adaptable approach to client and operational challenges. • Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.

🏖️ Benefits

• Competitive compensation • Annual bonus eligibility and/or commission structure opportunities • 401(k) discretionary match of up to 6% • Flexible work schedules • Health and wellness benefits • Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off • Tuition Reimbursement • Family care resources, including fertility and adoption benefits