Advocate Aurora Health
10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
đź’° $10.2M Grant on 2019-08
Healthcare • Healthcare Insurance
Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.
Patient Access & Care Team Representative I
Job not on LinkedIn
🔥 0 minutes ago
đź“Š Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Advocate Aurora Health
10,000+ employees
🏥 Healthcare
⚕️ Healthcare Insurance
đź’° $10.2M Grant on 2019-08
Healthcare • Healthcare Insurance
Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.
đź“‹ Description
• Use facility/provider information and established procedures to link the patient experience between PACT and practice sites • Assist inbound callers using resources and critical thinking • Make outbound calls and follow up when necessary • Recognize complex problems and escalate for resolution • Perform basic technical troubleshooting for online applications, systems, or access • Schedule patient appointments and coordinate cancellations, reschedules, and schedule additions • Obtain demographic and insurance information and verify insurance coverage • Complete forms and verify and update medical records • Identify emergent calls and immediately transfer them to Registered Nurses for triage • Route patients for triage, scheduling, rescheduling, and appointment cancellation • Submit medication refill requests and page providers and facilities as appropriate • Provide customer service according to departmental standards • Support organizational marketing efforts through information and referrals while maintaining records • Conduct regular reporting and update provider and marketing databases • Maintain knowledge and efficient use of departmental information systems • Perform additional duties based on department needs
🎯 Requirements
• High School Graduate • Typically requires 0–1 year of experience in a call center, healthcare, or other applicable customer service-related area • No licensure, registration, or certification required • Knowledge of customer service and ability to work with varied patients and situations • Ability to follow workflows in a structured environment • Basic knowledge of medical terminology helpful but not required • Basic understanding of computers and desktop software packages • Ability to work in a fast-paced environment and handle varied customer/patient needs • Basic multitasking, problem-solving, organization, and prioritization skills • Ability to use/manage a multiple-line telephone system • Demonstrated analysis, logical thinking, accuracy, and attention to detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to communicate while researching and documenting interactions on multiple systems • Ability to actively listen and determine customer needs • Ability to resolve customer issues • Ability to work varied hours based on departmental business needs • Functional vision, touch, speech, and hearing • Must be able to sit most of the workday and operate necessary equipment
🏖️ Benefits
• Benefits eligible • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance • Paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program
Apply Now
