Patient Access & Care Team Representative – Part-Time

Job not on LinkedIn

🔥 6 minutes ago

🏈 Alabama, Alaska, +30 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 - $32 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Act as the first point of contact for customers reaching out to Advocate Aurora through PACT services • Accurately document each interaction using the electronic medical record • Provide wayfinding and resolve customer inquiries • Provide general information and page providers • Front-end symptomatic patient calls for nurse triage • Update customer information and demographics • Verify medical records and enter medication refill requests • Schedule patient appointments and coordinate cancellations, reschedules, and additions • Obtain demographic and insurance information and verify insurance coverage • Complete essential forms and update medical records • Identify emergent calls and transfer them immediately to Registered Nurses for triage • Route patients for triage, scheduling, rescheduling, and appointment cancellation • Make outbound calls when required or follow-up is necessary • Recognize complex problems and escalate for resolution • Perform basic technical troubleshooting for online applications, systems, or access • Provide customer service according to departmental standards • Support organizational marketing efforts through information and referrals • Maintain provider and marketing databases and conduct regular reporting • Maintain knowledge and efficient use of departmental information systems • Perform additional duties based on department needs

🎯 Requirements

• High School Graduate • Typically requires 0–1 year experience in a call center, healthcare, or other applicable customer service-related area • No licensure, registration, and/or certification required • Knowledge of customer service and ability to work with a variety of patients and patient situations • Ability to follow workflows while operating in a structured environment • Basic understanding of computers and desktop software packages • Ability to work in a fast-paced environment and handle varied customer/patient needs • Basic multitasking, problem-solving, organization, and prioritization skills • Ability to use/manage a multiple-line telephone system • Demonstrated analysis, logical thinking, accuracy, and attention to detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to communicate with customers/patients while researching and documenting interactions on multiple systems • Ability to actively listen, determine customer needs, and resolve customer issues • Ability to work a variety of hours based on departmental business needs • Functional vision, touch, speech, and hearing • Ability to sit most of the workday • Ability to operate all equipment necessary to perform the job • Basic medical terminology knowledge is helpful but not required

🏖️ Benefits

• Benefits eligible • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Financial wellness programs • Educational Assistance Program • Premium pay such as shift and on-call pay based on job • Incentive pay for select positions • Opportunity for annual performance-based increases • Remote work arrangement