Patient Access and Care Team Representative – Part Time, 1st and 2nd Shift

Job not on LinkedIn

🕒 August 13

🏈 Alabama, Alaska, +30 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 - $32 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Serve as the first point of contact for customers contacting Advocate Aurora through Patient Access & Care Team services • Accurately document customer interactions in the electronic medical record • Provide wayfinding and resolve customer inquiries • Provide general information and page providers • Front-end symptomatic patient calls for nurse triage • Update customer demographics and verify medical records • Enter medication refill requests • Schedule, cancel, reschedule, and add patient appointments • Make inbound and outbound calls as needed • Recognize complex non-clinical problems and escalate them for resolution • Obtain demographic and insurance information and verify coverage • Collect co-pays, deductibles, and previous balances when applicable • Update financial responsibility, patient, insurance, and medical-record data • Provide physician/provider referrals and complete required forms • Identify emergent calls and transfer them to Registered Nurses or appropriate experienced staff for triage/resolution • Determine appropriate care routing, including triage, appointment scheduling, medication refill evaluation, and provider/facility paging • Deliver customer service according to departmental standards • Support organizational marketing efforts through information and referrals • Maintain provider and marketing databases and produce regular reports • Perform faxing, record/log/report updates, file/database management, and data compilation • Maintain knowledge and efficient use of departmental information systems

🎯 Requirements

• High School Graduate • Healthcare experience preferred • Call center experience preferred, or other applicable customer service-related experience • Basic knowledge of medical terminology helpful but not required • Basic understanding of computers and desktop software packages • Ability to work in a fast-paced environment handling varied customer/patient needs • Basic multitasking, problem-solving, organization, and prioritization skills • Ability to use/manage a multiple-line telephone system • Demonstrated analysis, logical thinking, accuracy, and attention to detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to converse with customers/patients while researching and documenting calls on multiple systems • Ability to work with a variety of customers and actively listen to determine needs • Ability to resolve customer issues • Ability to work a variety of hours based on departmental business needs • Must be available for the entirety of four weeks of mandatory training • Must reside/work from an approved remote worker state: Alabama, Alaska, Arkansas, Arizona, Delaware, Florida, Georgia, Iowa, Idaho, Indiana, Louisiana, Kansas, Kentucky, Maine, Michigan, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming

🏖️ Benefits

• Benefits eligible • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual increases based on performance