Patient Access, Care Team Representative – Part Time

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🔥 0 minutes ago

🏈 Alabama, Alaska, +31 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 - $32 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Act as the first point of contact for customers reaching out to Advocate Aurora through PACT services • Accurately document each interaction using the electronic medical record • Provide wayfinding and resolve customer inquiries • Page providers and front end symptomatic patient calls for nurse triage • Update customer information and demographics • Verify medical records and enter medication refill requests • Schedule, cancel, reschedule, and add patient appointments • Make outbound calls when required or follow-up is necessary • Recognize complex non-clinical problems and escalate them for resolution • Obtain demographic and insurance information and verify insurance coverage • Update financial responsibility, patient information, medical records, databases, logs, and reports • Provide physician/provider referrals • Identify emergent calls and transfer callers to Registered Nurses or appropriate experienced staff for triage or resolution • Route patients for triage, scheduling, rescheduling, cancellation, medication refill evaluation, and provider/facility paging • Provide customer service according to departmental standards • Support organizational marketing efforts through information and referrals • Conduct regular reporting and update provider and marketing databases • Perform faxing, file/database management, and data entry for reports • Maintain knowledge and efficient utilization of departmental information systems

🎯 Requirements

• High School Graduate • Healthcare experience preferred • Call center experience preferred, or experience in another applicable customer service-related area • No licensure, registration, or certification required • Knowledge of customer service and ability to work with varied patients and patient situations • Ability to follow workflows in a structured environment • Basic knowledge of medical terminology helpful but not required • Basic understanding of computers and desktop software packages • Ability to work in a fast-paced environment and handle varied customer/patient needs • Basic multitasking, problem-solving, organization, and prioritization skills • Ability to use and manage a multiple-line telephone system • Demonstrated analysis, logical thinking, accuracy, and attention to detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to converse with customers/patients while researching and documenting calls on multiple systems • Ability to actively listen and determine customer needs • Ability to resolve customer issues • Ability to work a variety of hours based on departmental business needs • Must be available for all four weeks of mandatory training • Ability to work approved remote-worker states only

🏖️ Benefits

• Benefits Eligible: Yes • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance • Paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program • Remote work arrangement