Patient Access & Care Team Representative

Job not on LinkedIn

🕒 July 29

🏈 Alabama, Alaska, +30 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Serve as the first point of contact for internal and external customers contacting Advocate Aurora through PACT services • Provide wayfinding and resolve customer inquiries • Document every interaction accurately in the electronic medical record • Provide general information and page providers and facilities as appropriate • Front-end symptomatic patient calls for nurse triage • Update customer demographics and verify medical records • Enter medication refill requests • Schedule patient appointments and coordinate cancellations, reschedules, and additions • Make outbound calls when required or follow-up is necessary • Recognize complex non-clinical issues and escalate for resolution • Obtain demographic and insurance information, verify coverage, and collect co-pays, deductibles, and previous balances when applicable • Update financial responsibility, patient data, medical records, logs, reports, files, and databases • Provide physician/provider referrals and complete essential forms • Identify emergent calls and transfer them to Registered Nurses or experienced staff for triage or resolution • Route patients for triage, scheduling, rescheduling, cancellation, medication refill evaluation, and provider paging • Deliver customer service according to departmental standards • Support organizational marketing efforts by providing information and referrals and maintaining documentation • Conduct regular reporting and update provider and marketing databases • Enter, gather, organize, and compile data for reports • Maintain knowledge and efficient use of department information systems • Perform additional duties based on department needs

🎯 Requirements

• High School Graduate • Healthcare experience preferred • Call center or other applicable customer service experience preferred • Knowledge of customer service and ability to work with diverse patients and patient situations • Ability to follow workflows in a structured environment • Basic medical terminology knowledge helpful but not required • Basic understanding of computers and desktop software packages • Ability to work in a fast-paced environment while handling varied customer/patient needs • Basic multitasking, problem-solving, organization, and prioritization skills • Ability to use and manage a multiple-line telephone system • Demonstrated analysis, logical thinking, accuracy, and attention to detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to converse with customers/patients while researching and documenting calls on multiple systems • Ability to actively listen and determine customer needs • Ability to resolve customer issues • Ability to work varied hours based on departmental business needs • Functional vision, touch, speech, and hearing • Ability to sit most of the workday • Ability to operate all equipment necessary to perform the job • No licensure, registration, or certification required

🏖️ Benefits

• Benefits Eligible • Compensation base pay range of $21.45–$32.20 per hour • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual performance-based increases • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance • Paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program • Career development programs • Well-being programs