Patient Access & Care Team Representative

Job not on LinkedIn

🕒 July 29

🏈 Alabama, Alaska, +30 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Act as the first point of contact for customers reaching out to Advocate Aurora through PACT services • Accurately document each interaction using the electronic medical record • Provide wayfinding and resolve customer inquiries • Page providers and front-end symptomatic patient calls for nurse triage • Update customer information and demographics • Verify medical records and enter medication refill requests • Schedule patient appointments and coordinate cancellations, reschedules, and additions • Obtain demographic and insurance information and verify insurance coverage • Collect co-pays, deductibles, and previous balances when applicable • Update financial responsibility and patient data and communicate changes to patients • Provide referrals to physicians/providers and complete essential forms • Identify emergent calls and transfer them to Registered Nurses or experienced staff for triage or resolution • Determine the level of care needed and route patients for triage, scheduling, rescheduling, cancellations, refill requests, and provider paging • Deliver customer service according to departmental standards • Make outbound calls when required or follow-up is necessary • Escalate complex non-clinical problems and questions • Support organizational marketing efforts by providing information and referrals • Maintain and update provider and marketing databases • Perform faxing, medical-record updates, and maintenance of logs, reports, files, and databases • Enter, gather, organize, and compile data for reports • Maintain knowledge and efficient utilization of department information systems • Complete three weeks of mandatory training before moving to a permanent shift

🎯 Requirements

• High School Graduate • Experience in healthcare preferred • Experience in a call center preferred, or other applicable customer service-related area • Basic knowledge of medical terminology is helpful, but not required • Basic understanding of computers and desktop software packages • Basic multitasking and problem solving skills • Organization and prioritization skills • Ability to use/manage a multiple-line telephone system • Demonstrated ability for analysis, logical thinking, accuracy and concern for detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to converse with customers/patients while researching and documenting the call on multiple systems • Ability to work with a variety of customers and actively listen to determine customer needs • Ability to resolve customer issues • Ability to work a variety of hours based on departmental business needs • Must have functional vision, touch, speech, and hearing • Required to sit most of the workday • Able to operate all equipment necessary to perform the job

🏖️ Benefits

• Benefits eligible • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual increases based on performance • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program • Remote work arrangement