Member Advocate

🔥 25 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Cross Blue Shield of Massachusetts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

⚕️ Healthcare Insurance

🏥 Healthcare

Insurance • Healthcare Insurance • Healthcare

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. With over 80 years of market leadership, it provides services to approximately 3 million members, emphasizing security, stability, and peace of mind. The organization is dedicated to creating an inclusive workplace that fosters career development and well-being for employees. As an Independent Licensee of the Blue Cross and Blue Shield Association, it complies with federal civil rights laws regarding non-discrimination.

📋 Description

• Answer Medicare members’ questions and solve their problems • Explain medical and dental packages • Guide members to appropriate answers and resolutions • Provide excellent service in an unscripted service center environment • Take member calls for the majority of each week • Participate in learning, development, and research activities • Attend new-hire training on the health insurance industry • Work scheduled 37.5-hour weeks • Follow training and post-training flex schedules • Establish and maintain an appropriate remote physical work environment • Participate by video in trainings and meetings

🎯 Requirements

• High school diploma or equivalent required • 1+ years customer service experience with frequent communication by phone, email, and/or in person • Strong familiarity and comfort with technology, including Microsoft Office applications • Ability to quickly learn and adapt to new tools and software • Must live in the New England area • Frequent speaking and phone work with Medicare members • Ability to use a headset in a quiet environment • Ability to sit and work at a computer for long periods • Ability to establish an ergonomically comfortable remote work environment • Ability to adhere to BCBSMA’s Hybrid Working Guidelines, including video participation in trainings and meetings

🏖️ Benefits

• Yearly return bonus • Health, wellness, tuition reimbursement, and 401(k) retirement benefits • Paid holidays, vacation, personal, and wellness time • Internal career pathing with individual mentorship, networking and events • Internal career growth opportunities • Employee Resource Groups • Paid time off • Medical, dental, and vision insurance • 401(k) • Suite of well-being benefits • Variable pay eligibility • Supportive remote working opportunities