Client Service Manager – Professional Revenue Cycle

🕒 July 29

🏄 California – Remote

🏄 California – Remote

💵 $93.6k - $163.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Cedars-Sinai

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Pharmaceuticals

Cedars-Sinai is a leading healthcare organization that has been addressing the medical needs of a diverse community since its inception in 1902. Renowned for its excellence in patient care, clinical research, and medical education, Cedars-Sinai is recognized nationally for its innovative approaches in healthcare. It is especially noted for its advancements in the treatment of heart disease, cancer, and brain disorders, as well as its comprehensive education programs for healthcare professionals. The institution demonstrates a strong commitment to community service by enhancing the health of vulnerable populations in Los Angeles.

📋 Description

• The Revenue Cycle Client Services Manager oversees and manages client relationships with Physician Billing Services (PBS) in all areas of the Revenue Cycle. • Coordinates responses to client concerns/issues effectively with the PBS Management team. • Coordinates all on-boarding activities related to the revenue cycle for new providers including understanding of services to be provided, charge documents, EMR and Practice Management system set up, workflows for charge capture identified and documented, time of service collection process, and client expectations. • Has a good understanding of services provided by the client and how these services are accurately billed to payers. • Functions as the primary point of contact for the client to front-end revenue cycle issues and helps streamline business operations as they relate to the revenue cycle. • Works collaboratively with coding/compliance departments to ensure providers are receiving appropriate training and feedback. • Works in close partnership with the operational management team and all PBS departments to assure successful charge entry, resolution of accounts receivable and patient satisfaction. • Guides and participates with appropriate PBS management team members in conducting special projects as requested by the client. • Participates in monthly management meetings to organize, coordinate and enhance service functions and provides monthly Client Activity Summaries and Progress Reports to Executive Management. • Maintains regular communications with Coding Department to monitor APCs and resolves subsequent coding issues. • Supports Operations as appropriate in calls or face-to-face meetings on behalf of clients to resolve reimbursement issues with difficult payers. • Handles in a professional and confidential manner all correspondence, documentation, and files in Personnel Management. • Responsible for managing personnel, including preparation of employee performance reviews; job interviewing and hiring; determination of raises, promotions, transfers, and terminations. • Manages daily activities, including determining specific employee work assignments and reviewing employee activities for completeness, accuracy, and effectiveness. • Adjusts staff workload and/or monitors staff productivity.

🎯 Requirements

• A minimum of 5 years of hands on medical (physician) billing experience, with full understanding of all aspects for pro-fee revenue cycle including reimbursement and A/R management or the equivalent required. • A minimum of 5 years of experience and a working knowledge of CPT and ICD-10 coding, as well as State and Federal regulations and guidelines required. • High School Diploma or GED required. Bachelor's degree in healthcare, business management, finance, economics, hospital administration or a related major preferred.

🏖️ Benefits

• outstanding benefits including paid time off • 403(b)