Associate Customer Service Representative

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Logo of Highmark Health

Highmark Health

10,000+ employees

Founded 1852

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $5M Grant on 2021-05

Insurance • Consulting • Logistics

Highmark Health is a healthcare company committed to reinventing the healthcare system and improving its services for everyone. The organization offers a broad range of career opportunities across various fields such as clinical care, technology, finance, and marketing. Highmark Health emphasizes diversity, equity, and inclusion in its workforce, creating a supportive environment for employees from all backgrounds. The company has been recognized for its commitment to disability inclusion, diversity, and military-friendly employment. As an independent licensee of the Blue Cross Blue Shield Association, Highmark Health strives to create remarkable healthcare experiences for its customers and employees alike.

📋 Description

• Handle customer inquiries by telephone, email, and in person • Troubleshoot and resolve customer complaints • Maintain accurate records of inquiries and resolutions • Meet all production, quality, and adherence standards

🎯 Requirements

• High School Diploma or GED • 6 months of customer service experience in a customer-facing role • Knowledge of principles and processes for providing customer service • Ability to handle many tasks simultaneously • Strong written and verbal communication skills

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development

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