Customer Experience Analyst, Graduate Intern

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Alaska, +44 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏱ Part Time

⚪️ Entry-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Highmark Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1852

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 $5M Grant on 2021-05

Insurance • Consulting • Logistics

Highmark Health is a healthcare company committed to reinventing the healthcare system and improving its services for everyone. The organization offers a broad range of career opportunities across various fields such as clinical care, technology, finance, and marketing. Highmark Health emphasizes diversity, equity, and inclusion in its workforce, creating a supportive environment for employees from all backgrounds. The company has been recognized for its commitment to disability inclusion, diversity, and military-friendly employment. As an independent licensee of the Blue Cross Blue Shield Association, Highmark Health strives to create remarkable healthcare experiences for its customers and employees alike.

📋 Description

• Support customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization • Analyze customer interactions and identify opportunities to create seamless, personalized, and frictionless experiences • Analyze voice-of-customer data and evaluate customer journeys • Conduct website and digital experience assessments • Review Adobe Analytics insights • Support process improvement initiatives • Develop journey maps and experience recommendations • Assist with content and SEO optimization efforts • Prepare presentations and reports for stakeholders • Conduct research and reporting with recommendations or alternative proposals • Participate in planning and implementation of unit projects and initiatives • Collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners • Perform related duties as assigned • Comply with HIPAA, data security guidelines, the Code of Business Conduct, applicable laws, regulations, company policies, and training requirements

🎯 Requirements

• Applicants must be authorized to work in the U.S. independently • Bachelor’s degree • Pursuance of a graduate degree full or part-time in an accredited college or university • Pursuing a Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field • Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis

🏖️ Benefits

• Hands-on training and mentorship • Project-based learning • Exposure to career opportunities in Customer Experience, User Experience, Digital Strategy, Product Management, Marketing Analytics, Customer Insights, and Business Strategy • Cross-functional collaboration • Exposure to customer experience, digital engagement, artificial intelligence, analytics, and experience design • Opportunity to develop analytical, communication, research, and customer experience capabilities • Opportunity to gain experience in human-centered design and digital transformation