Regional Director, Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Neat

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔧 Hardware

⚡ Productivity

📡 Telecommunications

Hardware • Productivity • Telecommunications

Neat is a technology company that designs simple and elegant video devices to enhance video communications in meeting spaces. Founded in 2019, Neat focuses on creating products that enable rich and meaningful experiences for people in professional environments. The company supports remote work with a passion for improving meeting spaces and is backed by a diverse, creative, and international team. Neat aims to take video communications to a new level through innovative product design.

📋 Description

• Lead the immediate recruitment, onboarding, and mentoring of new CSMs • Set the standard for enterprise customer success management • Oversee customer health, technical adoption, and product utilization across our largest AMER enterprise accounts • Ensure CSMs are effectively identifying future expansion opportunities • Partner closely with Sales, Sales Engineering and Support leadership to align customer health data • Own the aggregate feedback loop for CS-managed Americas Enterprise customers

🎯 Requirements

• 3+ years of experience directly managing and scaling Enterprise Customer Success teams • total of 7+ years in the tech/SaaS customer success ecosystem • experience scaling a team through rapid growth phases • deep experience managing high-touch relationships with Fortune 500/Enterprise end-users • proven ability to partner effectively with Sales, Support, and Product organizations • strong operational familiarity with modern tech stacks, including CRMs (e.g., Salesforce/Gong) and ticketing/CS platforms (e.g., Zendesk)

🏖️ Benefits

• medical, dental, and vision insurance • 401(k) plan • unlimited PTO policy