Senior Field Service Supervisor

🕒 May 14

🦞 Maine – Remote

🦞 Maine – Remote

⏰ Full Time

🟠 Senior

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Honeywell

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

⚡ Energy

Aerospace • Energy • Manufacturing

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

📋 Description

• Set clear daily/weekly expectations for technician performance, productivity, response times, documentation quality, and customer communication. • Ensure technicians complete required tasks and hold them accountable through consistent follow-up, coaching, structured 1:1s, and performance management. • Use data (labor utilization, cycle times, backlog, chargeable hours, first-time-fix) to monitor execution and intervene early when performance gaps appear. • Conduct ride-along and job audits to verify work quality and adherence to procedures. • Identify service agreement expansion opportunities during technician job reviews, customer debriefs, and site visits. • Ensure technicians are trained and held accountable to recognizing, documenting, and communicating leads related to: • Contract upgrades, Additional systems coverage, Planned maintenance scope increases, Multi‑site or regional consolidation opportunities. • Partner with the Service Sales team to convert opportunities uncovered through service execution. • Monitor contract execution performance and address any operational gaps that could impact renewal likelihood. • Drive technician accountability for identifying SPOT opportunities during daily service work (repairs, replacements, upgrades, retrofits, code compliance work, optimization recommendations). • Reinforce a culture where identifying improvement opportunities is a standard expectation of every site visit, escalating urgent opportunities. • Manage scheduling, labor planning, and dispatching to ensure service commitments are met with strong resource efficiency. • Lead daily or weekly operational stand-ups to review KPIs, safety topics, priorities, and roadblocks. • Drive technician ownership of each contract’s service level agreements, customer relationships, communication, and problem resolution. • Provide assistance and/or direct team for guidance on troubleshooting the Honeywell and third-party systems. • Ensure all work complies with Honeywell safety rules, local codes, NFPA standards, and state requirements. • Support financial goals by ensuring productivity, chargeability, and labor utilization targets are met. • Identify revenue opportunities (service agreements, upgrade recommendations, replacements) and coach technicians to do the same.

🎯 Requirements

• 5 or more  years field experience in building systems service (HVAC controls, Fire, Security, BAS). • 3–5 years supervisory, team lead, or senior technician experience. • Strong ability to hold teams to clear standards and drive consistent execution. • Proficient with Honeywell platforms (EBI, N4, Security Systems, XLS, etc.) or similar systems. • Strong organizational, follow-up, and communication skills. • Valid driver’s license; ability to travel throughout NH. • **WE VALUE** • Honeywell certifications. • NICET II+ (for Fire roles), state licenses, or equivalent. • Experience with ERP systems like SAP, Salesforce, Oracle etc. • Proficiency with using online tools like Power BI, MS Office 365 applications. • Background in coaching, corrective action, or performance management.

🏖️ Benefits

• In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more