Help Desk, IT Support Specialist

Job not on LinkedIn

🔥 1 hour ago

🏄 California – Remote

🏄 California – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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Careerswift

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

Careerswift is an AI-powered career platform focused on streamlining the job search and application process for individuals (and offering tools for businesses). It provides an AI resume builder and LinkedIn-to-resume converter that create ATS-friendly resumes, instant AI cover-letter generation, a LinkedIn profile scoring/optimization tool, AI interview practice (mock interviews), a job tracker and smart application features, and a Chrome extension/plugin for 1-click job applications. Careerswift is offered via subscription tiers (Basic, Standard, Premium) and emphasizes end-to-end support across resume creation, application tracking, interview prep, and job recommendations.

📋 Description

• Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved • Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments • Manage user accounts and access permissions using Active Directory and Microsoft 365 • Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting • Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat • Escalate complex or recurring problems to the right team with context included

🎯 Requirements

• At least 1 year of experience in IT support or a helpdesk role • Hands-on experience with Windows and macOS • Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow) • Basic understanding of networking: VPN, DNS, TCP/IP • You can explain technical issues in plain language without making people feel bad for asking • Comfortable working independently and staying on top of your queue without someone checking in constantly