IT Systems Technician, Level I

Job not on LinkedIn

🔥 1 hour ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform that provides payroll, workforce management, HR, benefits, talent management, and time & attendance functionality. Delivered as a SaaS solution for organizations, it centralizes employee data and HR processes to support payroll processing, scheduling, compliance, and workforce analytics for medium and large employers. The product is widely used in enterprise HR and payroll operations.

📋 Description

• Provide technical support for the ticketing system. • Monitor and troubleshoot issues with the ticketing system. • Manage user accounts and access permissions within the ticketing system. • Respond to support requests in a timely manner and escalate issues as needed. • Provide end-user training on the ticketing system and related applications. • Maintain system documentation and update it as needed. • Work with other IT Ticketing Systems staff to ensure that the ticketing system is integrated with other systems and applications as needed. • Stay up to date on industry trends and best practices related to ticketing systems and applications.

🎯 Requirements

• High school diploma or equivalent; some college coursework in computer science or a related field preferred. • 1-2 years of experience in a technical support role. • Experience with ticketing systems is a plus. • Familiarity with Microsoft Office applications. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Ability to work well in a team environment.

🏖️ Benefits

• $75 monthly cell phone stipend • Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope. • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). • Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave • Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event. • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions. • Up to 5 days Paid Bereavement Leave • On-Demand Pay Program: Get access to a portion of earned wages before payday. • Meal Plan & Employee Discounts where applicable • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.