Director, Client Success

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Identify new expansion opportunities within the assigned US client book of business • Serve as primary point of contact for client relationship management, strategy, and growth • Manage a multi-million-dollar book of business comprising small to mid-size pharmaceutical clients • Lead client strategy and planning between internal cross-functional teams • Track stakeholder status and communicate business status internally and externally • Oversee and manage internal and external client escalations • Support sales negotiations through scoping, orals, pricing input, and contracting • Develop and maintain strategic client growth plans, including renewals, upsells, and referenceability • Identify opportunities to expand into new client brands • Build and grow referenceable clients • Support and oversee budget books, client invoicing, and revenue capture activities • Lead Account Support Managers and manage people on client accounts • Provide industry expertise, insights, and coaching on pharmaceutical commercialization topics • Research client needs, product offerings, competitive threats, issues, and challenges • Position a platform model to biopharma clients • Independently lead key Account Management initiatives • Travel for client visits, industry conferences, and product training • Maintain regular and reliable attendance • Perform other related duties as assigned

🎯 Requirements

• BS/BA in business, healthcare, computer science or equivalent college degree required • Master’s degree preferred • 5–8 years of experience in sales of healthcare enterprise software • 5–8 years’ experience in a Specialty Pharmacy, Pharmaceutical or HUB Services • Knowledge and experience in sales of healthcare enterprise software, patient services, brand agency or related areas • Documented track record of managing technology and service programs • Documented record of meeting and exceeding execution/success targets • Effective verbal, written, and presentation communication skills • Demonstrated leadership, people management, team building, and organization skills • Ability to drive strategic partnerships by relating to client needs and producing creative and innovative solutions • Ability to work as an effective account leader and collaborative team member • Strong understanding of best practices in healthcare account management • Ability to remain seated in a stationary position for prolonged periods • Ability to occasionally exert about 20 lbs. of force • Good manual dexterity using computers, laptops, mobile devices, and common office equipment • Overnight business travel required • Must be flexible on schedule and hours

🏖️ Benefits

• Equal employment opportunity employer • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions • AI-supported recruiting and employment process with human review of final decisions