National Text and Chat Counselor

Job not on LinkedIn

🔥 52 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CarePoint

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💼 Consulting

👥 B2C

Healthcare • Consulting • B2C

CarePoint is a tech-forward healthcare system focused on expanding access to quality, patient-centered healthcare across Africa. Headquartered in New York with operations in Egypt, Ghana, and Nigeria, CarePoint identifies, manages, and transforms promising healthcare brands, delivering patient-centered services at competitive cost. The organization positions itself as both an operator of healthcare services and a strategic partner that builds and scales healthcare brands to help shape Africa’s healthcare future.

📋 Description

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform • Engage users using active listening, empathy, and evidence-based crisis intervention techniques • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed • Maintain professional boundaries, cultural humility, and trauma-informed care practices • Provide referrals to local mental health services, shelters, substance use treatment, and other resources • Document interactions accurately and promptly in electronic records according to agency and legal requirements • Participate in regular supervision, debriefings, and training sessions • Uphold confidentiality and follow HIPAA and 988 Lifeline standards

🎯 Requirements

• High school diploma or equivalent • Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred • Strong typing skills • Strong written communication skills • Crisis de-escalation skills • Comfort working with diverse populations, including LGBTQIA+, youth, and people in active mental health or substance-related crisis • Bilingual or multilingual skills preferred • Required internet connectivity and private, quiet workspace • Must adhere to HIPAA and confidentiality requirements • Availability for variable shifts: 7:00AM-3:00PM or 3:00PM-11:00PM, Tuesday-Saturday or Sunday-Thursday

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 403(b) Retirement Plan • Generous PTO – Vacation, Sick, Personal, and Holidays • Tuition Reimbursement & Professional Development Support • Equipment provided (laptop, headset)