Account Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $60k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareXM

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 Private equity on 2020-12

Healthcare • SaaS • B2B

CareXM is a care coordination partner that provides nurse triage, patient engagement, and medical answering services tailored for home-based care and provider organizations. Their platform offers 24/7 nurse triage (<35s avg speed to RN), proactive outbound patient engagement, AI-powered documentation, EMR integrations, and telemedicine support to reduce clinician burden, standardize workflows, and improve reimbursement alignment. CareXM supports thousands of provider organizations nationwide and leverages data from 2M+ annual interactions to inform operations and care delivery.

📋 Description

• Manage the needs of CareXM’s key accounts as a client advisor and advocate • Retain and grow revenue through strategic account management • Work directly with CareXM clients and internal teams to retain key accounts • Manage relationships for an assigned number of key accounts • Develop strategic account plans supporting customer satisfaction, revenue growth, and client referrals • Work closely with healthcare professionals • Act as a trusted advisor and advocate • Travel occasionally to support client relationships and/or the sales team • Prepare and deliver informed Quarterly Business Reviews to executive team members • Coordinate with Sales, IT, Implementations, Customer Support, Training/Quality, Operations, and other internal teams to ensure consistent service delivery • Lead and facilitate resolution of client issues, changes, or enhancements • Introduce and implement service enhancements with clients • Create meeting agendas and document meeting notes and client communications • Develop creative solutions within available options • Communicate client changes and updates to internal teams • Maintain frequent and effective client contact, particularly during account upgrades or changes • Serve as a subject-matter expert on best practices and policies • Monitor industry trends and their impact on customers • Prepare and deliver operational Weekly/Monthly meetings and Quarterly Executive Business Reviews • Upsell available tools and solutions to meet client objectives • Execute promised deliverables effectively

🎯 Requirements

• Bachelor’s degree • 5+ years of sales and/or account management experience required • 2+ years of experience working with large accounts desired • Previous experience working in the healthcare industry or with healthcare technology • Strong relationship development and management skills • High level of self-agency and empathy • Ability to demonstrate extreme ownership over a dedicated set of accounts, supporting larger Hospice and Home Health organizations across the country • Experience utilizing strategic account management practices • Proven track record of managing and scaling high-value, enterprise-level client relationships • Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite) • Ability to quickly learn key characteristics of new products/solutions and communicate their value to customers • Excellent problem resolution skills • Ability to develop and maintain relationships with C-Level executives • Ability to establish oneself as a trusted advisor • Ability to lead a diverse group in addressing customer needs • Highly motivated and results-oriented • Previous experience using Salesforce as the project reporting tool and forecasting method, preferred • Ability to occasionally travel to support customers and/or industry conferences • Familiarity with clinical terms, processes, and procedures • Deep knowledge and understanding of CareXM products, tools, and services

🏖️ Benefits

• Health insurance • Flex Spending/Health Savings Accounts • Dental Insurance • Vision insurance • Short Term Disability • A Day of service (8 hrs to volunteer in addition to earned PTO) • Paid training • Paid time off • 401(k) plan • Life insurance • Employee assistance program