Clinical Application Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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👻 Ghost score 2%

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Logo of Fresenius Kabi USA

Fresenius Kabi USA

1001 - 5000 employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Healthcare • Manufacturing • Logistics

Fresenius Kabi USA is a healthcare company that develops, manufactures, and supplies essential medicines and medical technologies for hospitals, blood centers, and healthcare providers across the United States. The company’s offerings include injectable pharmaceuticals, biopharmaceuticals, parenteral nutrition products, infusion and apheresis systems, blood collection and processing equipment, and data management solutions to support clinical and blood center operations. Fresenius Kabi USA focuses on improving access, affordability, and safety of therapies while supporting community engagement and supply chain resilience.

📋 Description

• Own customer application support for the Cell and Gene Therapy (CGT) Technologies portfolio within the assigned territory • Maintain working knowledge of the CGT Technologies portfolio • Collect and assess customer unit operation requirements and design customized protocols with internal subject-matter experts • Plan and conduct pre-sale demonstrations at customer sites, including experimental design, logistics, execution, data collection, and communication of results • Lead post-sale implementations, training, protocol testing, data review, and optimization • Lead troubleshooting activities, coordinate technical analysis, review findings, and communicate conclusions and recommended actions • Provide ongoing application support and relationship development through regular customer engagement • Maintain knowledge of customers' manufacturing processes, product applications, implementation status, technical issues, and planned changes • Partner with the Account Executive role and cross-functional teams to achieve customer acquisition, utilization, retention, growth, and revenue objectives • Identify opportunities to increase product utilization, expand applications, introduce offerings, and support instrument placements • Document customer activities, protocols, product feedback, training, troubleshooting, technical decisions, and follow-up actions in company systems and CRM • Build customer relationships and collaborate with Business Development, Field Service, Technical Application Support, Quality, Marketing, Product Management, and other stakeholders • Represent the company at customer meetings, conferences, workshops, and business events • Travel as required to support customers and business objectives • Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems

🎯 Requirements

• Bachelor’s degree in Engineering, Life Sciences, Biotechnology, Biomedical Sciences, or related scientific field • 3+ years of experience in Cell and Gene Therapy, biotechnology, biopharmaceutical manufacturing, medical devices, or a related field • Hands-on cell culture, cell processing, or cell therapy manufacturing experience • Excellent written and verbal communication skills • Strong analytical and problem-solving skills • Comfortable delivering customer training, product demonstrations, technical presentations, and public speaking engagements • Proficiency with Microsoft Office applications and Customer Relationship Management (CRM) systems • Willingness to travel up to 50% • Effective ability to speak, read, write, and understand English • Must be authorized to work for any employer in the United States • Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa now or in the future

🏖️ Benefits

• Bonus plan with a target of 6% of base salary • 401(k) plan with company contributions • Paid vacation, holiday and personal days • Employee assistance program • Medical, prescription drug, dental and vision coverage • Life insurance • Disability coverage • Wellness program

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