Technical Implementation Specialist

🔥 2 minutes ago

🏄 California, Oregon, +2 more states – Remote

🏄 California – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Fresenius Kabi USA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🧬 Biotechnology

🤝 B2B

Pharmaceuticals • Biotechnology • B2B

Fresenius Kabi USA is a healthcare company that develops, manufactures, and supplies essential medicines and medical technologies for hospitals, blood centers, and healthcare providers across the United States. The company’s offerings include injectable pharmaceuticals, biopharmaceuticals, parenteral nutrition products, infusion and apheresis systems, blood collection and processing equipment, and data management solutions to support clinical and blood center operations. Fresenius Kabi USA focuses on improving access, affordability, and safety of therapies while supporting community engagement and supply chain resilience.

📋 Description

• Responsible for the technical implementation with customer counterparts (information technology, biomedical / clinical engineering / informatics) • Supports the implementation team to identify, schedule and solve technical installation and customization issues as they arise • Serves as the liaison between the customer and the Fresenius Kabi technical team for any issues that arise during the implementation • Engages with customer’s technical groups for joint solution development • Participates in customer technical support team activities as needed • Gathers and analyzes data on the installed systems for continuous product improvement efforts • Coordinates closely with the Implementation Project Manager to ensure that technical activities remain on schedule throughout the project. • Assists and delivers product presentations, as necessary, and provides sales support to include participating in RFI/RFPs and demonstrations • Collaborates with cross-functional work teams (engineering, marketing, manufacturing, operations) to define streamlined customer support solutions • Collaborates with sales on prospect engagements, RFP responses, etc. as required • Travels up to 75%

🎯 Requirements

• Bachelor’s degree required (Biomedical engineering degree preferred) • Minimum of 5 years related work experience (medical device experience preferred) • FDA compliance experience is a plus • Deep experience with system installation and support environments in clinical settings • Abundant experience working with customers • Excellent communication and collaboration skills • Experience providing professional services to clinical environments • Experience with integrating hospital systems including EMR integration (Epic, Cerner, Meditech) • Experience with web interfaces and APIs, used by enterprise grade systems • Working knowledge of Wi-Fi, networking, remote access techniques, VPNs, firewalls • Familiarity with SQL, report generation & databases • Experience with regulatory compliance for medical devices (complaint reporting, installation records, service records) • Excellent team player with strong interpersonal skills

🏖️ Benefits

• Medical insurance • Dental insurance • Vision coverage • Life insurance • Disability • 401K with company contribution • Wellness program