Embedded Operations Manager

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Caris Life Sciences

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Caris Life Sciences is a leading innovator in the field of molecular science, focusing on providing cancer patients and oncologists with comprehensive molecular information to revolutionize cancer care. The company specializes in precision medicine, using advanced technologies like molecular profiling and artificial intelligence to understand cancer at a molecular level, offering better treatment options for patients. Caris Life Sciences integrates these technologies with clinical trial solutions and biopharma to enhance cancer research and treatment solutions. Their commitment is to improve as many lives as possible through transformative medical science.

📋 Description

• Manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression • Review and verify test orders and documentation and resolve discrepancies • Coordinate with providers, clinic staff, pathology teams, and internal teams • Monitor case status and implement corrective actions • Serve as a primary operational partner and point of contact for providers • Provide guidance on ordering processes, EMR workflows, documentation, products, tools, clinical applications, patient selection, and testing indications • Support training and onboarding of staff on workflows, systems, and procedures • Assist providers with ordering processes and report understanding within approved scope • Coordinate documentation management and report distribution • Support billing-related inquiries through internal coordination • Track case activity and operational metrics • Execute responsibilities in alignment with policies, SOPs, and regulations and maintain audit-ready documentation • Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care • Document case activity and stakeholder interactions in CRM and internal systems • Communicate case trends, challenges, and improvement opportunities to internal teams • Share operational insights and best practices to improve execution and consistency • Identify workflow inefficiencies and implement improvements • Support consent and documentation processes and special case requirements • Participate in meetings and training • Maintain accountability for company tools, systems, and equipment • Adapt communication style, on-site presence, daily engagement, schedules, coverage windows, escalation pathways, and interaction cadence to client-site needs within approved guardrails • Periodically travel, including possible evenings, weekends, or holidays

🎯 Requirements

• Bachelor’s degree or equivalent experience • 3+ years of healthcare or diagnostics experience • 3+ years of provider-facing or customer-facing experience in clinical environments • Strong problem-solving and decision-making skills in real-time situations • Understanding of clinic-based workflows and healthcare delivery environments • Ability to learn and effectively use proprietary systems and platforms • Demonstrated ability to manage complex workflows • Valid driver’s license • Oncology, molecular diagnostics, or precision medicine experience preferred • Experience supporting physicians in clinical environments preferred • Experience managing end-to-end case workflows preferred • Cross-functional collaboration across care teams preferred • Knowledge of compliance and regulatory requirements preferred • EMR and clinical systems familiarity preferred • Strong analytical and communication skills • Clinical or office-based environment • PHI access required • Ability to manage multiple concurrent cases with high accuracy and attention to detail • Ability to sit/stand for extended periods • Periodic travel required, including possible evenings, weekends, or holidays • Must possess ability to perform repetitive motion • Ability to lift up to 25 pounds • Successful completion of pre-employment criminal background check, drug screening, applicable credit check, and reference verification

🏖️ Benefits

• Annual hiring range of $70,000 - $90,000 base compensation • Target incentive may apply • Job-specific, safety, and compliance training • Training and improvement initiatives • Equal opportunity employment