Critical Systems Service Support Engineer

🔥 0 minutes ago

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $79k - $158k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Provide solutions to complex system problems and lead others on how to resolve problems • Mentor and develop less experienced Service Engineers on all field tools and technology • Perform system maintenance on field controllers, servers and workstations, and field hardware • Communicate issues and recommend system enhancements, upgrades, and/or repairs • Maintain feedback on equipment scheduling and modifications needed • Manage assigned work to exceed customers’ time and quality expectations • Communicate and document project status and details for the customer • Provide site-specific training to owners/operators on the upgrades/service • Provide technical support for the Branch Offices on an as needed basis • Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers • Participate in the creation and updating of the training content for Service Engineers • Create and maintain standard work instructions in accordance with the Operations Manual guidance • Provide local training and guidance that is aligned with ALFO standard work and best practices • Collaborate as a member of internal cross ‑ functional teams to drive timely resolution of customer needs and ensure consistent service experience

🎯 Requirements

• High School Diploma or GED • 6+ years of experience in Building Automation, HVAC, or related field • Possess a current Driver’s License and is insurable by the company’s insurance • Capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs • Knowledge of TCP/IP networks including wireless technologies • Ability to communicate technical information to a non-technical audience • Able to read and understand Architectural, Mechanical, and Electrical blueprints • Bachelor’s degree, associate degree, Technical/Business School Certificate or Diploma in HVAC Controls, or related field (preferred)

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance