Critical Systems Service Support Engineer

🕒 July 14

🐊 Florida, Texas – Remote

🐊 Florida – Remote 🤠 Texas – Remote

💵 $79k - $158k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Provide solutions to complex system problems and lead others on how to resolve problems. • Mentor and develop less experienced Service Engineers on all field tools and technology. • Perform system maintenance on field controllers, servers and workstations, and field hardware. • Communicate issues and recommend system enhancements, upgrades, and/or repairs. • Maintain feedback on equipment scheduling and modifications needed. • Manage assigned work to exceed customers’ time and quality expectations. • Communicate and document project status and details for the customer. • Provide site-specific training to owners/operators on the upgrades/service. • Provide technical support for the Branch Offices on an as needed basis. • Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.

🎯 Requirements

• High School Diploma or GED • 6+ years of experience in Building Automation, HVAC, or related field • Possess a current Driver’s License and is insurable by the company’s insurance • Capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs • In depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/ ARCNet, Modbus TCP, Modbus RTU, Lonworks, and N2) • In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration) • Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices. • Working knowledge of the OSI Model.

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance