Senior Manager, Digital Customer Data Products – Product Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $117.5k - $234.5k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Lead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners • Establish a single source of truth for customer, distributor, dealer, and service data • Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities • Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations • Partner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes • Serve as the primary bridge between business stakeholders and digital/data teams • Influence and align leadership on data governance, investment priorities, and platform decisions • Enable AI-powered use cases leveraging customer data, including predictive service insights and next-best action recommendations

🎯 Requirements

• Bachelor’s degree • 5 + years in digital, data, and/or digital product leadership roles • 5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams • Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development • Strong understanding of customer data models, identity resolution, and data integration patterns • Experience with Salesforce, SAP, and enterprise data ecosystems • Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms • Proven experience leading data product strategy and execution at scale • Strong background in Agile product management, roadmap planning, and backlog prioritization • Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX) • Executive-level communication skills with the ability to drive alignment across senior stakeholders • Must have unrestricted authorization to work in the USA. No visa sponsoring available.

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance