Loan Servicing Specialist

🕒 September 26

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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• Open for 45 days.
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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Provide ongoing support for special loan products, including loan modifications, ARM loans, SCRA adjustments, and assumptions • Update servicing-system data fields for compliance and special-loan changes • Research and make accurate, timely system changes for investor, customer, and internal requests • Review and maintain ARM contracts, indexes, and balloon plans; create contracts when needed • Maintain daily index values and populate ARM indices to support payment calculations and notifications • Audit pending payment changes and future payment-change notifications • Assist CMS departments with special-loan inquiries, including modification-related issues • Audit the loan servicing portfolio for loans requiring SCRA protection and send coverage letters • Research SCRA compliance and update the servicing system • Process assumption requests, create and send assumption packages, and follow up on approvals • Review HAMP modifications for principal reduction, borrower incentives, and recast eligibility • Monitor, review, and complete 203k processes for acquired loans • Identify policy and procedure gaps and recommend updates to management

🎯 Requirements

• High school diploma or equivalent required; some college preferred • One (1) to two (2) years’ mortgage servicing experience • Experience with special loan product types and documentation preferred • Intermediate skills in Microsoft Word and Excel required • Familiarity with special loan product types and documentation • Ability to understand, remember, and communicate routine, factual information • Ability to make decisions with significant impact on the immediate work unit and monitor impact outside it • Ability to organize and prioritize own work schedule on a short-term basis • Ability to perform basic arithmetic and record, balance, and check results for accuracy • Ability to communicate orally with others accurately, audibly, and quickly • Ability to work in accordance with company policies and applicable US state and federal laws

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other discounts through the employee portal • Customized training programs • Employee referral bonuses • Educational Reimbursement • Carrington Charitable Foundation community contributions

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