Loss Mitigation Escalation & Research Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $28 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 Research Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Track requests effectively and timely to ensure regulatory response timelines are met • Provide trending information to Loss Mitigation Management • Research and respond to inquiries and requests • Prepare detailed responses including root cause analysis and imaging documentation • Partner with Loss Mitigation Managers and Supervisors to recommend resolution actions • Partner with other departments to address loan-level issues and perform root cause analysis • Create and maintain a database tracking issues and resolutions • Provide monthly updates to Management on issues and trends • Serve as the subject matter expert for all Loss Mitigation departments • Assist management with identifying training opportunities and continuous process improvement • Support business operations with minimal travel as required • Perform other assigned duties and projects

🎯 Requirements

• High school diploma required; college degree preferred • Four (4) years of combined experience in loss mitigation or mortgage servicing required • Strong working knowledge of Loss Mitigation processes, investor programs, and mortgage servicing guidelines • Excellent Fiserv knowledge and ability to research in system and imaging • Intermediate knowledge of Microsoft Suite applications, including Word, Excel, and Outlook • Excellent written and oral communication skills • Excellent problem-solving skills • Ability to build rapport with all levels of employees • Strong organizational skills and attention to detail • Ability to interact with mid-level, senior, and executive management and serve as a business-level subject matter expert • Ability to think creatively and recommend remediation of issues • Ability to make decisions significantly impacting CMS’s and the department’s credibility, operations, and services • Ability to make informal presentations and speak in front of groups

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail, and other employee discounts through the employee portal • Customized training programs • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community support