Customer Success Manager

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cart.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

☁️ SaaS

eCommerce • Logistics • SaaS

Cart. com is a comprehensive commerce solutions provider that supports over 6,000 brands worldwide. It offers a range of services including omnichannel fulfillment, logistics, and advanced commerce software. Their solutions are designed for both B2B and B2C companies, focusing on order and inventory management, marketplace management, and customer engagement. Cart. com leverages proprietary technology with features like AI-powered predictive inventory and demand planning, enabling efficient supply chain management. The company serves various industries including consumer brands, B2B companies, and the public sector, offering solutions that streamline order processing, logistics, and marketing services.

📋 Description

• Develop and execute a strategic account plan for each assigned client, focusing on business outcomes and measurable results • Utilize metrics, KPIs, and data analysis to monitor customer satisfaction, retention, and contract compliance • Collaborate closely with product support, operations, and implementation teams to resolve issues • Set and manage clear, measurable expectations for both clients and internal teams • Deliver daily/weekly/monthly required reports to the clients as outlined in their contractual statements of work • Support the client in managing their sku/product catalog, as well as inbound and outbound deliveries • Proactively monitor contract adherence to maintain compliance and client satisfaction • Manage the implementation of new programs and services in a timely and cost-effective manner

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a related field • 2+ years of experience in Operations roles or supporting Operations within 3PL, Distribution and/or fulfillment industries • Experience in eCommerce, logistics, or fulfillment • Basic to intermediate understanding of eCommerce and fulfillment environments • Strong project management skills • Technical proficiency, capable of explaining complex processes to non-technical stakeholders • Resourceful problem solver with analytical thinking • Detail-oriented with a strong sense of urgency

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities