Online Education Platform Manager – Bilingual Spanish/English

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CASA DE LA FAMILIA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

CASA DE LA FAMILIA is a non-profit organization that has been assisting victims of crime in Southern California for nearly 30 years, offering free bilingual counseling and low-cost mental health services. Founded by Clinical Psychologist Dr. Ana Nogales, CASA DE LA FAMILIA provides individual and family therapy, crisis intervention, and legal counseling specifically for those affected by trauma, particularly within underserved communities. The organization focuses on promoting healing and resilience through culturally sensitive and evidence-based practices, ensuring that support is accessible for all clients regardless of their financial situation.

📋 Description

• Oversee, maintain, and grow the online educational training platform • Manage digital content, supporting users and group clients • Ensure technical quality and contribute to the development of new educational offerings • Upload, organize, and manage educational video content on the training platform • Review edited videos to ensure quality, accuracy, branding consistency, and correct formatting before publication • Create, upload, and manage quizzes, tests, and learning assessments associated with training modules • Maintain accurate course descriptions, learning paths, and supporting materials • Support the ongoing development and management of the platform website • Collaborate with developers, designers, and internal stakeholders to improve user experience and functionality • Identify and troubleshoot platform issues and coordinate solutions • Assist with platform updates, feature testing, and quality assurance • Manage group sales access, enrollments, and permissions • Support organizational clients using the platform for group training • Provide technical assistance to users experiencing login, access, or functionality issues • Respond to user inquiries in a professional, timely manner • Research potential new educational topics, certifications, and training paths aligned with organizational goals • Assist in evaluating market demand, audience needs, and platform expansion opportunities • Support the development of new courses and educational initiatives • Monitor platform performance, user engagement, and course completion • Maintain organized documentation of processes, updates, and content workflows • Support reporting related to course usage, group participation, and platform growth

🎯 Requirements

• Fluent in Spanish and English (written and verbal) • Experience managing online learning platforms, websites, or digital content systems • Strong attention to detail and quality control skills • Comfortable reviewing video content and managing multimedia assets • Basic understanding of website management and online platforms • Strong organizational and time management skills • Ability to troubleshoot technical issues and support users with patience and professionalism • Experience working remotely and collaborating across teams

🏖️ Benefits

• Health insurance • Professional development opportunities