Instructional Designer Manager

🕒 August 20

🇨🇦 Canada – Remote

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caseware

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

Finance • Enterprise • SaaS

Caseware is a global leader in providing software solutions for accounting, auditing, and financial reporting. Their products, such as Caseware Cloud and Caseware Working Papers, are designed to modernize accounting practices, streamline audits, and provide robust financial reporting tools for accounting firms, corporations, and government entities. Caseware is renowned for integrating advanced technologies, including AI-driven tools, to enhance efficiency and insight for its users. Their offerings are localized to meet regional standards and cater to diverse sectors, including public and private organizations. With a focus on transformation through technology, Caseware supports over 500,000 accounting professionals in more than 130 countries.

📋 Description

• Lead the design and delivery of high-quality, standardized product education content supporting global product adoption and customer success • Lead and develop a team of Instructional Designers • Set priorities, capacity plans, and delivery expectations for global content initiatives • Foster collaboration and continuous improvement within the content team • Define and maintain standardized course templates, learning taxonomies, and development workflows • Ensure consistency across self-paced courses, VILTs, webinars, and knowledge base educational content • Own content governance, including version control, metadata standards, content audits, and quality reviews • Partner with Academy and Product Trainer roles to ensure technical and instructional standards before release • Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning • Align education content with product strategy, release cycles, and customer adoption goals • Maintain feedback loops between regional delivery teams and global content strategy • Pilot and evaluate new learning tools, technologies, and design approaches • Use learner feedback, analytics, and industry best practices to improve content effectiveness • Contribute to the evolution of the Global Product Education strategy • Support Academy release planning, content readiness, and platform deployment timelines • Provide input into accreditation and certification programmes • Contribute to reporting on content effectiveness, learner engagement, and adoption trends • Support onboarding and enablement of new team members and contractors • Participate in cross-functional planning and strategic initiatives • Travel occasionally to regional offices or planning sessions • Perform other administrative and technical tasks as needed

🎯 Requirements

• 5+ years experience in instructional design, learning experience design, or digital learning leadership • Demonstrated experience leading or mentoring instructional design and content development teams • Strong grounding in adult learning theory, curriculum design, and scalable content development • Proficiency with e-learning authoring tools, such as Articulate Storyline/Rise and Camtasia • Experience designing learning for SaaS, technical, or complex software products • Strong stakeholder management skills and ability to translate technical input into learner-focused outcomes • Excellent written and verbal communication skills, with strong attention to detail and quality • Comfortable working in a global, cross-functional environment with changing priorities • Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field • Experience delivering customer-facing education programs in a global or multi-region organization • Familiarity with accessibility standards (WCAG) and content governance practices • Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage

🏖️ Benefits

• Flexible work options • Remote opportunities • Generous time-off policies • Competitive salary • Comprehensive benefits • Recognition programs • Performance bonuses • Opportunities for career growth • International projects • Collaboration with a diverse, global team • Inclusive and equitable workplace • Accommodations during the application or interview process