Customer Success Consultant

Job not on LinkedIn

🔥 49 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $81.5k - $122.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Castlight Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Castlight Health is a healthcare navigation company that offers a SaaS-based benefits and care navigation platform for employers, health plans, benefit consultants, and digital health partners. The company centralizes employees' health and wellbeing programs in a single digital hub, leveraging aggregated data, integrations, and machine learning alongside live Care Guides and clinical experts to drive engagement, improve preventive care, and reduce costs. Castlight partners with enterprise customers and payers to connect ecosystems of digital health vendors and deliver measurable outcomes such as increased screening, higher wellness visit rates, and medical spending reductions.

📋 Description

• Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships • Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance) • Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly • Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation) • Partner with clients to improve engagement, care utilization, and total cost of care (TCOC) • Guide clients through program design, configuration, and optimization • Identify and address gaps in performance, bringing forward proactive solutions • Partner with internal teams (Product, Implementation, Sales) to advocate for client needs

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Consulting • Experience working in or with: Practice management (health systems, clinics, or provider operations) Labor unions or unionized populations • Strong understanding of: Healthcare benefits and/or digital health solutions Employer-sponsored healthcare models

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off