Course Operations Specialist

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Catalyst Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

💰 Non equity assistance on 2019-10

Education • SaaS • B2B

Catalyst Education is an education-technology company that provides fully customizable courseware and a web platform designed for the modern classroom. Catalyst positions itself for educators and departments to build and deliver digital courses that increase student motivation and deeper learning at scale; its website emphasizes features for educators, departments, and students and offers demos. The site also references “200K+,” suggesting a sizable user base or reach.

📋 Description

• Own day-to-day course setup in Salesforce, ensuring client profiles are accurate across complex, multi-tiered purchase and pricing structures. • Act as the point of contact for university bookstores and third-party resellers, managing workflows and resolving fulfillment inquiries. • Set up and maintain access across multiple third-party reseller sites to ensure inventory availability and accurate distribution. • Coordinate inventory and product changes when pricing or product updates occur, ensuring external partners transition to active codes and retiring obsolete assets. • Anticipate and proactively communicate the changes to external partners ahead of seasonal semesters to prevent order friction. • Partner with internal stakeholders to maintain clear workflows, deadlines, and handoffs between Salesforce course setup and external fulfillment. • Document and improve operational workflows to reduce manual errors as we scale, and support repeatable execution.

🎯 Requirements

• 3+ years of experience in Operations, Sales Operations, Fulfillment or similarly detail-oriented process work • Strong attention to detail and comfort working in multi-step operational processes • Excellent written and verbal communication skills • Strong organizational skills • Strong problem solving capabilities • Experience in EdTech, SaaS, or Higher Education operations is preferred • Exposure to course operations, reseller fulfillment, access code management, or billing workflows • 2+ years of hands-on CRM experience • Familiarity with seasonal product cycles and partner-facing operational processes • Experience supporting cross-functional work between departments • Experience working directly with university bookstores or institutional programs (such as Inclusive or Equitable Access) is a major plus.

🏖️ Benefits

• Health, dental, vision • 401(k) with match • Home office stipend • Flexibility: Hybrid work schedule and flexible PTO • And more!