Bilingual Certification Operations Assistant, Spanish

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Catholic Charities of the Archdiocese of New York

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1917

🤝 Non-profit

🤲 Charity

🌍 Social Impact

Non-profit • Charity • Social Impact

Catholic Charities of the Archdiocese of New York is a nonprofit organization that provides a wide range of social services to enhance the well-being of individuals and families in need. This organization works to support those facing various life challenges, including poverty, lack of access to education, and homelessness, through programs that promote social justice and community development. Catholic Charities is committed to serving the marginalized and vulnerable populations by offering assistance in areas such as financial support, food distribution, and mental health services.

📋 Description

• Work daily in a proprietary database to complete an array of data entry tasks for a variety of client submissions, ensuring that database records are accurate, consistent, and current. • Support CCOF clients by providing high-quality customer service in both Spanish and English via phone and email correspondence regarding general questions and client online portal assistance. • Independently manage workload to ensure timely completion of tasks to meet deadlines and support team goals. Complete quality and quantity of work on par with other Certification Operations Assistants of similar tenure. • Conduct peer-to-peer training and follow-up for new team members to ensure that they are proficient in their responsibilities and work efficiently and effectively to contribute to the team's success.

🎯 Requirements

• Bilingual proficiency in both English and Spanish extending to written and spoken communication for Spanish speaking audiences including clients in the US and Mexico. • Commitment to anti-discrimination and employee well-being. Ability to collaborate effectively with individuals from different backgrounds, demographics, and communication styles to foster a respectful, inclusive, and professional work environment. • Critical thinking skills to independently navigate unfamiliar situations and use available resources to solve problems. • Highly organized, motivated, detail-oriented, and with strong time management skills. Capacity to prioritize and follow through on tasks with competing deadlines while maintaining quality. • Professionalism in customer service. Displays a courteous, helpful attitude at all times when interacting with clients. • Team Collaboration. Actively contributes to team success by completing tasks, meeting goals, and supporting project outcomes. Demonstrates respectful collaboration by actively listening to colleagues, valuing different ideas, and seeking opportunities to improve processes. Understands that their team’s success is their own success, and they share responsibility when their team experiences difficulties along the way. • Proficient typing skills. Ability to perform large quantities of data entry for extended periods of time with accuracy and efficiency. • Proficient computer skills including Microsoft Outlook, Word, Teams, Excel, and Adobe Acrobat. Aptitude for learning new software and/or databases. Ability to maintain accurate database records and to create documents and spreadsheets.

🏖️ Benefits

• superb health plans • 401(k) program • generous sick/personal and vacation time