Help Desk Agent

🔥 0 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Cayuse Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🤝 B2B

🔒 Cybersecurity

Government • B2B • Cybersecurity

Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

📋 Description

• Provides customer service solutions within service level agreements • Operates within established guidelines and procedures to deliver a full range of services to the customer • Matches customer needs with current products and services and suggests new ones • Identifies, resolves, or escalates, and tracks issues in a work management tool (ServiceNow) • Aids in information to the customer in a prompt manner • Uses judgment to anticipate customer service needs • Manage continuous improvement through ongoing collection of data and information regarding customer requirements • Help new and developing team members

🎯 Requirements

• Requires a high school diploma or GED • Experience preferred in Service Desk or Customer Service • Two (2) years’ experience with invoicing/financial environment • Three (3) to five (5) years of experience in computer systems, customer support or IT support • Experience with ServiceNow IT Service Management System • Knowledge of and experience using various computer applications including Microsoft Office Suite • Technology savvy with an interest in new generation technology

🏖️ Benefits

• Medical, Dental and Vision Insurance • Flexible Spending Accounts • Basic Life and AD&D Insurance • Voluntary Life Insurance • 401(k) Retirement Savings Plan • Paid Time Off