CBH
5001 - 10000 employees
🌾 Agriculture
🤝 B2B
🛒 Retail
Agriculture • B2B • Retail
CBH is Africa’s leading fully integrated poultry company that operates across the three pillars of Breed, Feed and Food. The company supplies broiler and parent day-old chicks and hatching eggs, manufactures and distributes livestock feed across multiple African countries, and sells consumer chicken products with an emphasis on food safety, ethical practices and value. CBH emphasizes nurturing local economies, empowering communities and scaling poultry production across Africa.
Client Success Manager – Sage Intacct
Job not on LinkedIn
🕒 June 5
🐊 Florida, North Carolina, +1 more states – Remote
💵 $115k - $130k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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CBH
5001 - 10000 employees
🌾 Agriculture
🤝 B2B
🛒 Retail
Agriculture • B2B • Retail
CBH is Africa’s leading fully integrated poultry company that operates across the three pillars of Breed, Feed and Food. The company supplies broiler and parent day-old chicks and hatching eggs, manufactures and distributes livestock feed across multiple African countries, and sells consumer chicken products with an emphasis on food safety, ethical practices and value. CBH emphasizes nurturing local economies, empowering communities and scaling poultry production across Africa.
📋 Description
• Serve as the primary post-implementation relationship owner for a portfolio of clients using Sage Intacct • Drive client satisfaction, software adoption, subscription renewals, and revenue expansion • Own the full renewal cycle for an assigned book of business • Identify and pursue upsell and cross-sell opportunities • Conduct regular Business Reviews (QBRs/EBRs) with client stakeholders • Proactively educate clients on new Sage Intacct features • Develop and deliver tailored adoption plans for clients • Maintain accurate opportunity and renewal data in CRM • Build multi-threaded relationships across client organizations • Capture client feedback and advocate for product enhancements
🎯 Requirements
• 3+ years of experience in Client Success, Account Management, or similar client-facing role within a B2B software or professional services environment. • Demonstrated track record of owning renewals and hitting retention/expansion targets. • Working knowledge of Sage Intacct or comparable ERP/accounting software (QuickBooks, NetSuite, Acumatica, etc.). • Strong understanding of accounting concepts — AP/AR, general ledger, project costing, WIP, and financial reporting. • Excellent communication and presentation skills; comfortable presenting to C-suite stakeholders. • Highly organized with the ability to manage a portfolio of accounts simultaneously. • Proficiency with CRM platforms (Salesforce, HubSpot, or similar) for pipeline and activity tracking.
🏖️ Benefits
• Annual bonus • Medical, dental, and vision care • Disability and life insurance • Generous Paid Time Off • Retirement plans • Paid Care Leave • Comprehensive, high-quality benefits program
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