Customer Success Lead

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StructureCraft

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

Construction • Engineering • Architecture

StructureCraft is a creative structural engineering firm that specializes in the design and construction of beautiful and efficient structures, such as footbridges and arenas. With a focus on mass timber and innovative design techniques, they aim to create spaces that are not only functional but also visually appealing. Based in Abbotsford, BC, with locations in Vancouver, Seattle, and Italy, StructureCraft is committed to pushing the boundaries of structural engineering through research and development in parametric design and sustainable materials.

📋 Description

• Embed with current pilot participants and ensure their success • Convert pilot discussions into structured insights for the product roadmap • Own the external description of Branch Concept across various platforms • Find and onboard the next cohort of pilot users • Partner with leadership on pricing, packaging, and sales motions as we approach general availability

🎯 Requirements

• 3 to 5 years of experience in product marketing, customer success, or closely related GTM role at an early-stage software company • Product marketing instincts • Ability to translate technical content into user-friendly language • Strong writing skills • Comfortable with ambiguity and capable of defining roles • Quick learner, with a hunger for domain knowledge in AEC • Background in AEC is a plus but not required • Hands-on design or engineering experience of any kind is a plus

🏖️ Benefits

• Flexible on location • Regular travel to attend AEC industry events, roughly 15% of your time on average