Product Client Success Manager – Fraud/Payments

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $78.6k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CCC Intelligent Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.

📋 Description

• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers • Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations • Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness • Demonstrate ROI through increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies • Support implementation, optimization, and expansion of fraud use cases across customer organizations • Analyze customer usage data and identify opportunities to improve adoption and outcomes • Partner with Strategic CSMs, Product, Sales, and other internal teams to execute account goals and retention objectives • Standardize fraud-focused playbooks, best practices, enablement materials, and success metrics • Drive time to value, adoption, customer outcomes, renewal, and expansion of fraud solutions

🎯 Requirements

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields • Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows • Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies • Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions • Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data • Ability to translate technical product capabilities into clear customer outcomes and business value • Intellectually curious, asks insightful questions, and gets to the root cause of problems • Comfortable operating in ambiguity and driving outcomes without extensive direction • Commercial mindset with accountability for customer value, retention, and growth • A video interview is required for this position

🏖️ Benefits

• 401K Match • Paid time off • Annual Incentive Plan Performance Bonus • Comprehensive health insurance • Adoption Assistance • Tuition Reimbursement • Wellness Programs • Stock Purchase Plan options • Employee Resource Groups