Biosecurity Quality Assurance Specialist

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CCR GROUP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CCR GROUP is a company that specializes in providing omnichannel service solutions, cloud transition consulting, and advanced call center management services. Founded in 2011, CCR focuses on integrating systems for process management, customer experience, and communications centers. The company offers cloud-based call center platforms ensuring easy management, scalability, and enhanced customer satisfaction, supported by strong analytics capabilities. CCR also guides businesses in migrating to cloud-based infrastructures, optimizing their IT setups. With products like EasyConnect Video, CCR strengthens customer interaction through innovative video communication solutions. It operates across various sectors including banking, insurance, telecommunications, and e-commerce, offering comprehensive solutions tailored to company-specific needs.

📋 Description

• Review submitted audits for completeness, accuracy, and adherence to each client's biosecurity requirements within Orbit Control • Identify inconsistencies, missing information, or protocol deviations and provide corrective feedback to auditors • Conduct secondary reviews of flagged or high-risk audits • Monitor auditor performance metrics and document quality trends or recurring issues • Partner with the Onboarding Specialist to train new auditors on audit procedures, digital tools, and reporting processes • Create and maintain training materials, checklists, and reference guides • Provide ongoing coaching and answer auditor questions • Lead onboarding sessions and shadow reviews for new auditors • Recommend improvements to audit processes, scoring criteria, and quality standards • Partner with Product and audit leadership to refine Orbit Control tools and workflows • Collaborate on client-specific biosecurity rules, training, and audit criteria • Support onboarding automation and tooling initiatives • Track and report quality metrics to leadership • Maintain digital records of auditor performance, quality scores, and audit outcomes • Summarize audit quality trends, compliance gaps, and training needs for leadership

🎯 Requirements

• Bachelor’s degree or equivalent experience preferred • 0–1 years of experience listed • Experience in quality assurance, auditing, or training roles, ideally in compliance, agricultural technology, or a software-with-service environment • Track record of taking on senior-level scope and responsibility • Working knowledge of livestock biosecurity risks and protocols • Swine production experience is a plus • Excellent written and verbal communication skills • Comfortable using Orbit Control and HubSpot • Ability to interpret quality and performance metrics • Experience working cross-functionally with the Onboarding Specialist, Product, and audit leadership teams • Ability to work independently in a remote environment • Passion for quality, coaching, and helping auditors succeed

🏖️ Benefits

• Flexible hours • Comprehensive health benefits • Gym membership reimbursement • 401(k) • Paid time off • Ongoing development opportunities • Free daily lunch for onsite team members in Cedar Rapids