Student Service Advisor

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

⚪️ Entry-level

🚫👨‍🎓 No degree required

👻 Ghost score 1%

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Colorado Christian University - College of Adult & Graduate Studies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1914

📚 Education

Education

Colorado Christian University - College of Adult & Graduate Studies is the flagship Christian university in the Rocky Mountain region, established in 1914. It is committed to providing Christ-centered higher education that transforms students to impact the world with grace and truth. The university offers over 200 academic programs, including undergraduate, graduate, and dual enrollment options. The College of Adult & Graduate Studies, also known as CCU Online, serves adult learners globally, emphasizing flexibility and accessibility with over 100 online degree program options. CCU is recognized for its academic excellence, spiritual growth initiatives, and community engagement, making it one of the fastest-growing universities in the United States.

📋 Description

• Guide and assist College of Adult and Graduate Studies students toward successful degree completion and educational goals • Provide quality, Christ-centered advising to enhance academics, spiritual growth, and engagement with the world • Answer student questions by phone, email, and in-person advising appointments, depending on student location • Document advising details in student records • Advise on course registration, financial aid, academic progress, transfer credits, life/school balance, student resources, faculty concerns, and other needs • Initiate outbound calls to assess early-intervention needs and build advisor/advisee relationships • Identify obstacles to course completion or registration and challenge students toward continuation and academic excellence • Analyze, organize, and update reports, spreadsheets, and templates • Maintain data integrity, efficient student communication, and retention trend reporting • Interpret and analyze student data to proactively contact students and achieve monthly retention goals • Partner with other departments to facilitate and process time-sensitive student requests • Prepare and plan for future blocks and semesters • Collaborate with colleagues on special projects • Attend team meetings, training webinars, and conference calls • Perform other duties as assigned

🎯 Requirements

• High technology proficiency • Fluency in Microsoft Excel and Outlook • Confidence with a high level of inbound/outbound calls • Ability to articulate clearly and persuasively yet professionally with students • Self-confidence, patience, empathy, and availability when building rapport with students • Ability to understand and adapt quickly to multi-generational needs and characteristics • Creative, out-of-the-box thinking and initiative to find solutions while clarifying and enforcing CCU’s expectations and policies • Flexibility, a teachable spirit, and openness to change • Ability to proactively locate appropriate resources for unfamiliar situations • Ability to recognize and learn from mistakes • Ability to maintain cohesive working relationships and operate with honesty and respect • Ability to work in a high-energy call center-type environment and manage distractions professionally • Previous advising, student service, higher education, public relations, customer service, or similar experience preferred • Bachelor’s degree preferred • Bilingual speaking and writing proficiency in Spanish/English preferred • Committed follower of Jesus Christ with personal relationship and faith consistent with CCU’s evangelical mission • Ability to communicate personal faith and apply biblical principles in the workplace • Strong sense of calling to the ministry of Colorado Christian University • Regular meaningful involvement in a Bible-believing evangelical local church • Knowledge of the Word of God and passion for Christian education • Traditional evangelical Christian lifestyle compatible with CCU’s Statement of Faith and Strategic Priorities • Must reside and work legally in the United States

🏖️ Benefits

• Tuition waiver program • Excellent healthcare • Generous paid time off • Matching 403(b) retirement plan • Additional organizational paid benefits • Voluntary benefit offerings