Training and Development Specialist

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⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Colorado Christian University - College of Adult & Graduate Studies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1914

📚 Education

Education

Colorado Christian University - College of Adult & Graduate Studies is the flagship Christian university in the Rocky Mountain region, established in 1914. It is committed to providing Christ-centered higher education that transforms students to impact the world with grace and truth. The university offers over 200 academic programs, including undergraduate, graduate, and dual enrollment options. The College of Adult & Graduate Studies, also known as CCU Online, serves adult learners globally, emphasizing flexibility and accessibility with over 100 online degree program options. CCU is recognized for its academic excellence, spiritual growth initiatives, and community engagement, making it one of the fastest-growing universities in the United States.

📋 Description

• Facilitate the development of Student Service Advisors (SSAs) • Assist Office of Student Success staff with consistent application of advising resources and systems • Coordinate online and in-person training sessions, individualized coaching, and professional development opportunities • Support leadership with technological advancements, process efficiency improvements, and troubleshooting complex obstacles affecting student retention and persistence • Train newly hired SSAs and existing staff on advising strategies, customer service, student communication, degree planning, technology resources, at-risk student support, and university policies and procedures • Lead the Advising with Purpose performance quality initiative and create evaluation rubrics for advisor/student interactions • Assist with training on Salesforce, Marketing Cloud, and advising-related data • Provide guidance and support for SSAs handling complex, time-sensitive advising tasks • Develop and maintain training manuals, student scenarios, multimedia trainings, and other resources in the departmental LMS • Provide virtual training through scheduled webinars • Establish an assessment process for training methodology and effectiveness • Review new Standard Operating Procedures and train staff in procedural execution • Collaborate with Office of Student Success leadership on assigned departmental projects

🎯 Requirements

• Bachelor's degree from an accredited college/university • Professionals with education and/or experience commensurate with the duties described will also be considered • Two or more years of service as an academic advisor strongly preferred • Effective oral, interpersonal, and written communication skills • Customer service, problem solving, decision making, and creative thinking skills • Ability to build rapport with constituents using self-confidence, patience, and empathy • Ability to adapt to multigenerational needs and characteristics • Initiative and ability to develop solutions while clarifying and enforcing policies • Flexibility, adaptability to change, and teachability • Ability to locate resources and learn from mistakes • Ability to maintain cohesive working relationships and communicate with honesty and respect • Familiarity with adult education and an academic environment • High technology proficiency, including Microsoft products • Bilingual Spanish/English speaking and writing proficiency preferred • Committed follower of Jesus Christ with a personal relationship with Christ • Ability to communicate personal faith and apply biblical principles in the workplace • Strong sense of calling to Colorado Christian University’s ministry • Regular meaningful involvement in a Bible-believing evangelical local church • Knowledge of the Word of God and passion for Christian education • Traditional evangelical Christian lifestyle compatible with CCU’s Statement of Faith and Strategic Priorities • Ability to walk, stand, sit, reach, balance, stoop, speak clearly, and have appropriate vision and hearing capabilities • Ability to occasionally lift or move up to 25 pounds • Must reside and work legally in the U.S.

🏖️ Benefits

• Tuition waiver program • Excellent healthcare • Generous paid time off • Matching 403(b) retirement plan • Additional organizational paid benefits • Voluntary benefit offerings • Remote work arrangement